Digital Health Operations Specialist

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

What you will be doing:

• Lead the development of Digital Health Operations (DHO) deliverables to meet the needs of the study/program and internal stakeholders.
• Provide technical expertise in Digital Health and specification development, and provide subject matter expertise to cross-functional study teams.
• Lead all DHO-related activities and serve as the main point of contact for the cross-functional study team.
• Maintain an awareness of industry benchmarks and evaluate innovative new technologies to ensure the Digital Health Center of Excellence (CoE) processes are at the "best practice" level of performance.
• Support various Digital Health technologies, as needed: eCOA/COA, Imaging, ECG, eConsent, Direct to Patient, Telemedicine, Actigraphy, etc.

Specific Duties:

• Provide advice/recommendation to study teams regarding supplier(s) and technology alternatives.
• Complete Requests for Proposal documentation and recommend appropriate suppliers to support study needs.
• Provide leadership and expertise for the completion of supplier specification development and set-up activities through the lifecycle of a trial.
• Lead the cross functional study team through changes of scope, providing technical expertise on the change of scope, assessment of risk, and oversight of system requirements updates.
• Lead the resolution of issues escalated by study teams under the supervision of Digital Health line management.
• Serve as the point of contact specific to inspection readiness activities between the study team and the Digital Health technology suppliers.
• Effectively manage internal and external business partner relationships in support of R&D Operations’ deliverables.
• Monitor key performance indicators (KPIs) and metrics for services provided by suppliers.
• Conduct Lessons Learned sessions following the completion of study start-up activities and throughout other phases of the clinical development process, as necessary.
• Effectively support the study team in close-out/deactivation of the technology system.

You are:

• Bachelor’s degree or equivalent education / relevant experience
• 3+ years of operational experience in clinical trials within a pharmaceutical company and/or a CRO
• Expertise working with clinical technologies (eCOA exp. is a must)
• Demonstrated knowledge of clinical development processes, global clinical operations, and strategic planning
• Familiarity with industry best practices for vendor management
• Strong project management and presentation skills
• Good understanding of various therapeutic areas (Oncology, Metabolism, Immunology, Infectious Disease & Vaccines, Neuroscience, and/or Pulmonary Hypertension preferred)
• Experience with Digital Health technology suppliers (preferred)

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

https://careers.iconplc.com/reasonable-accommodations

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.