Dir, DOCS Program Management

Are you a proven industry leader in Program Management?

About the Director, Global Program Management (GPM)

Director GPM will report into the VP, Global Program Management and will oversee one or more Programs of work that are deemed of significant size to require dedicated Program Management. These programs may fall in to one of two categories:

1. FSP Programs: All FSP programs that are delivered by DOCS, including oversight of any of those that are delivered through ICON's other divisions. (DOCS is wholly owned by ICON plc, ICLR)
2. Resourcing Programs: All Resourcing Programs (permanent placement, contract placement, or both) that are deemed of a significant size to require Program oversight and Account Management.

Job Functions:
Delivery of assigned Program(s):
Successful delivery of Program(s) to client expectations and in line with agreed budgets and timelines
- The design, development and execution of program-specific delivery plans
- Appropriate Program Resourcing to ensure delivery
- Working with internal support functions (e.g. recruitment operations, Finance, CTM, HR, etc) within a matrix structure to ensure program delivery
- Monitoring KPIs and Quality metrics to ensure maintenance of DOCS internal standards and adherence to SOPs and ICH GCP, as appropriate.

Line Management:
- Support and Line Management of assigned FSP Managers / staff and development of their competencies in line with their personal objectives and organizational goals.

Account Management & Client satisfaction:
- Managing clients' expectations and the Account relationship to ensure issues and clients' needs are proactively addressed
- Ensure appropriate Governance Models and robust succession plans in place for your assigned program

Business Development:
- Act as Operational Expert for New Business Opportunities that relate to FSP and large scale Programs. Participate in / lead bid Business Development Activities, as required.
- Work with Business Development to maximize opportunities with your assigned accounts and to drive repeat business

Finances:
- Oversight and accountability for your Program's finances. Regular status reporting on programs to the EMT (Executive Management Team) and Operational leadership