Dir, DOCS Program Management

Job Title: Director, DOCS Program Management

Location: Ireland, Dublin

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

The Role:

Director of DOCS Program Management will oversee one or more programs of work that are deemed of significant size to require dedicated Program Management. These programs may fall in to one of two categories:

FSP Programs: All FSP programs that are delivered by DOCS, including oversight of any of those that are delivered through ICON's other divisions. (DOCS is wholly owned by ICON plc, ICLR) Resourcing Programs: All Resourcing Programs (permanent placement, contract placement, or both) that are deemed of a significant size to require Program oversight and Account Management.

Director of DOCS Program Management will report to the Senior Director of DOCS Program Management and will be responsible for

Delivery of assigned Program(s):
Successful delivery of Program(s) to client expectations and in line with agreed budgets and timelines
The design, development and execution of program-specific delivery plans
Appropriate Program Resourcing to ensure delivery
Working with internal support functions (e.g. recruitment operations, Finance, CTM, HR, etc) within a matrix structure to ensure program delivery
Monitoring KPIs and Quality metrics to ensure maintenance of DOCS internal standards and adherence to SOPs and ICH GCP, as appropriate

Line Management:
Support and Line Management of assigned FSP Managers / staff and development of their competencies in line with their personal objectives and organizational goals.

Account Management & Client satisfaction:
Managing clients' expectations and the Account relationship to ensure issues and clients' needs are proactively addressed
Ensure appropriate Governance Models and robust succession plans in place for your assigned program.

Business Development:
Act as Operational Expert for New Business Opportunities that relate to FSP and large scale Programs. Participate in / lead bid Business Development Activities, as required.
Work with Business Development to maximize opportunities with your assigned accounts and to drive repeat business

Finances
Oversight and accountability for your Program's finances. Regular status reporting on programs to the EMT (Executive Management Team) and Operational leadership

What you will need:

You must have at least 5 years of people management and account/program management experience in clinical research field.

You must have good understanding on FSP business.

Fluently in English.

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That's why we are committed to developing our employees in a continuous learning culture -one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career -both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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