Director, Global Travel
About the role
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- Leads the operational and management activities of the travel department and serves as the SME for all travel-related activities.
- Leadership role in assessing travel processes, tools, and policies to strengthen the Travel Program and enhance the travel experience.
- Serves as project manager for travel management initiatives and rollouts. Coordinates cross-functionally to collect data, obtain feedback and drive project timelines. Leads development of deliverables.
- Manage selection, implementation and termination of travel supplier relationships (agency, online booking tool, air, car, and hotel).
- Oversight of travel management companies (TMC’s) including all operational issues, SLA’s, management reporting systems and adherence to policy.
- Evaluate, recommend and implement new technology to improve the efficiency and effectiveness of the travel process. Benchmark other firms.
- Leverages peer and industry best practices and benchmarks to measure internal performance and make recommendations for continuous improvement.
- Primary contact for the internal travel user community in fielding general travel related questions, education/guidance on travel policy and procedures, investigate and resolve concerns and problems with travel services providers.
- Engage with senior management to service their departments' needs, minimise non-compliance and optimise travel experience.
- Monitor travel related policy compliance and recommend strategies to improve compliance.
- Benchmark, analyse, monitor and report on travel expenditures.
- Travel (approximately 15%) domestic and/or international.
- Management of in-house travel team members
- Management of implant staff/teams from TMC’s (Travel Management Companies)
- Strong leadership, communication and negotiation skills and ability to build trust across the organization.
- Proven ability to manage significant projects including system implementation.
- Detail oriented, critical thinking, problem solving skills and ability.
- Capable of assessing current state and exploring innovative ways to drive cost down and maintain or increase value.
- Articulate clear instructions to internal customers and team members of all levels.
- Adaptable and flexible communication styles to effectively transfer key information.
- Able to organise work to meet deadlines and support team goals.
- Identify issues and take a proactive approach to dealing with them.
- Experience managing global travel program and multinational company experience.
- Experience with Concur and corporate card programs.
- Bachelor’s degree (preferred)
A better career. A better world. A better you.
Our people are our greatest strength, are the core of our culture and the driving force behind our success. Throughout all levels of the company, our people have a drive to succeed and a passion that ensures what we do, we do well. We help you build exciting and rewarding careers, deliver results to help bring life-changing medicine and devices to market and maintain ICON’s success as an industry leader. See all locations Read more
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