DOCS Operations Manager
About the role
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Effectively manage Contract Placement Consultants (CPCs), ensuring high performance, quality delivery of client objectives and continuous development of DOCS CPCs.
The responsibilities of the Operations Manager include, but are not limited to:
Ensure client-specific induction and orientation is planned, communicated and completed.
Monitor performance and conduct annual appraisal for each CPC, as applicable.
Ensure timely submission and approval of time reports, expense reports and leave requests for assigned CPCs.
Manage non-rechargeable expenses for assigned CPCs, per regional guidelines.
Create a positive relationship between DOCS, the CPC and the client to ensure retention.
Implement, monitor and ensure appropriate completion of a Corrective Action Plan, if required.
Establish routine teleconference and meeting schedule with client contact(s) to effectively manage client relationship.
Obtain regular client feedback to ensure CPCs are meeting performance expectations and PDPs are aligned with client goals.
Agree Key Performance Indicators (KPIs) with client and periodically review results.
Ensure compliance with time and expense reporting requirements of client contracts.
Proactively plan for contract extensions, completions and terminations in collaboration with client and relevant DOCS departments.
Bachelor’s Degree or local equivalent, in life sciences, medicine or related discipline.
Excellent verbal and written communication skills in English and Spanish.
Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.
ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment
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