DPC Associate - (Bilingual, evenings and weekends)
About the role
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Direct to Patient Contact Associate (DPC)
Location: Office based in Lexington, Kentucky and San Francisco, CA
We are adding to our current ICON Direct to Patient Contact team in the US! This is a full-time, onsite position with responsibility to provide support services (logistical, technical and administrative) and perform inbound and outbound contacts with patients. The position includes working week-end hours to ensure full coverage of our patient call center operations.
ICON is a leading Global CRO specializing in the development of drugs and devices for the pharmaceutical industry that save lives and improve quality of life.
ICON’s Direct to Patient Contact department is providing services to enhance patient recruitment, retention and support in clinical studies. Our activities include direct interactions with patients including inbound and outbound contacts, study support, collection of data such as quality of life, compensations and reimbursements or travel concierge.
Responsibilities:
· Works under the technical and functional supervision of the assigned Direct to Patient Contact Manager (DPCM).
- Performs Direct to Patient contact (phone calls, e-mails, letters, etc.) as dictated by study protocol and plans.
- Perform logistical and administrative tasks, manage study material, documents printing and shipping.
- Update contact databases and status reports along the project and performs quality controls.
- Assist in the creation of useful documents and plans for assigned projects.
- Ensure all necessary documentation is provided and appropriately filed/archived
Qualifications:
- High-school diploma and/or GED required.
- Minimum one (1) year work experience
- Call center experience and/or within a medical office or administrative setting highly desired.
- Proficiency with Microsoft Office Products (Word, Excel, Access, PowerPoint, Outlook, Internet Explorer) and other software applications and databases.
Knowledge/Skills/Abilities:
- Fluency in Spanish with excellent written and verbal communication skills.
- Excellent organizational skills and attention to detail
- Good interpersonal relations and work effectively and cooperatively with others
- Maintain a positive behavior
- Remain energetic, conscientious and motivated in a highly demanding work environment
Next Steps:
Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.
ICON Plc is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.
Application process
Once you find a job opening that fits your skills and interests, you can create an account, apply and check back on the progress of your application or apply for other roles. Once your application has been received, a confirmation email will be sent to your email.
Remember: this is our first time meeting you. Read the job description and highlight on your CV those experiences that we should learn about.
One of our experienced recruiters will read your profile and determine if you're fit for the role and the company. We are aware of instances where fake recruitment text messages and emails that can appear to come from ICON have been received by individuals. Always delete suspicious text messages or emails. Never give out personal financial information.
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