ICON_MAPI (Senior Manager DPC (Direct to Patient Contact)) job in

This vacancy has now expired. Please click here to view live vacancies.

Senior Manager DPC (Direct to Patient Contact)

Location: Any US (Home based)

We are adding to our current Direct to Patient Contact team in the US! This a leadership position with responsibility to assist functional areas in allocating, integrating, monitoring, and forecasting appropriate resources across projects and to provide expertise for DPC teams.

Mapi is now an ICON company and together we are a Market Leader in Experience and Expertise 2nd by size and Footprint. We provide a dynamic, stimulating and rewarding working environment for ambitious and passionate individuals looking to join a global, world-class consultancy business.

Responsibilities and accountabilities:

Provide leadership and expertise for DPC teams to ensure successful project design, planning, implementation and delivery of quality services within established budget and timeline.

Provide business development support for proposals, conferences, capabilities presentations, bid defenses and other opportunities as needed.

Working with Director, DPC, evaluate, plan, manage and coordinate resource assignments based on project specifications and resource experience and expertise.

Provide business development support for conferences, capabilities presentations, bid defenses and other opportunities as needed.

Assist functional areas in allocating, integrating, monitoring, and forecasting appropriate resources across projects.

Participate in regular project reviews to ensure projects are proceeding within timeline, quality, budget, customer satisfaction and resource utilization expectations.

Assist in recruiting, hiring, integrating, training and coaching personnel who will be assigned to project teams in the DPC department.

In coordination with functional leaders and Senior Management, monitor project work flow and review resource requirements regularly.

Review project financials and profitability including revenue reports, change in scope, invoicing and payment status.

Assist Project teams with identifying, documenting and escalating issues impeding successful delivery of services to assigned client(s).

May assist in training, mentoring and supporting Project Managers.

Participate in the improvement of the Quality Assurance System.

Requirements

Education: Bachelors degree preferably in science, nursing or equivalent industry-related field.

Experience:

Significant Project Management experience in a CRO, pharmaceutical, device or biotechnology setting.
Demonstrable experience in business development, supporting bid defenses and proposals.
Experience in patient retention activities would be ideal.
We would also consider significant project management experience in a call centre environment.
Preferable but not mandatory: clinical trials/Epidemiology experience

Knowledge/Skills/Attributes:

Fluency in English with excellent written and verbal communication skills.

Thorough knowledge of GCP and ICH Guidelines, and understanding of Good Epidemiological Practices.

Effective organizational, analytical, and time management skills.

Strategic thinker who is highly adaptable with mature business judgment.

Thorough knowledge of financial management (budget development, cost accounting, forecasting, margins, profit and loss, invoicing, etc.)

Demonstrated ability to work well within a matrix environment; able to provide leadership, facilitate teamwork, communication, and optimize team productivity.

Professional liaison skills for developing and maintaining successful partnership relationship with client.

Demonstrated ability to lead by example and successfully motivate and direct cross functional, culturally diverse projects and project teams.

Excellent problem solving, judgment and decision making skills with the ability to motivate staff to seek creative solutions to issues surrounding on-time, on-budget and quality study delivery.

Demonstrated ability to handle challenging situations, multiple tasks and conflicting deliverables while maintaining motivation of teams across numerous projects.

Experience navigating MS Project, Excel and MS Office.

What’s Next?

Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.

ICON plc Company is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.

Impactful work. Meaningful careers. Quality rewards.

At ICON, our employees are our greatest strength. That’s why we are committed to empowering you to live your best life, both inside and outside of work. Whether your ambition is lead a global team, become a deep scientific or technical expert, work in-house with our customers or gain experience in a variety of different ICON functions, we will support you in realising your full potential.
Learn more about Our Culture at ICON

List #1

Day in the life

From Lab Bench to Program Leadership: Sinéad McKeon's Career at ICON

Teaser label

Our People

Content type

Blogs

Publish date

02/05/2026

Summary

Building expertise through diverse roles and continuous learning Sinéad McKeon's career at ICON demonstrates how scientific training can evolve into strategic leadership. Now a Senior Manager in Lab

Teaser label

Discover how a career can evolve from hands on lab work to program management in this interview with Sinéad McKeon.

Shaping the Future of Patient Safety: A Conversation with Hassan Aljobori

Teaser label

Our People

Content type

Blogs

Publish date

02/05/2026

Summary

Shaping the Future of Patient Safety At ICON, patient safety is the foundation of everything we do. Hassan Aljobori, Director of Pharmacovigilance, shares his journey through nine years of growth

Teaser label

Hassan shares his career journey, advice for building a career in pharmacovigilance, and what sets ICON apart as an employer.

Izabella's Journey Back to ICON

Teaser label

Our People

Content type

Blogs

Publish date

01/26/2026

Summary

Sometimes the best way to recognise what you have is to experience life without it. For Izabella Grimaldi, a Clinical Research Associate II based in Brazil, that realisation came after seven months wo

Teaser label

Izabella shares what makes our culture, leadership, and opportunities worth coming back for.

View all

Similar jobs at ICON

CTA - Mumbai India

Salary

Location

India, Bangalore

Location

Bangalore

Bengaluru

Remote Working

Office Based

Business Area

ICON Strategic Solutions

Job Categories

Clinical Trial Support

Job Type

Permanent

Description

We are hiring a Clinical Trial Assistant (CTA) to support global clinical trial operations for key oncology, cardiology, pulmonology, and immunology studies. The role is office‑based in Mumbai, India

Reference

JR144480

Expiry date

01/01/0001

Author

Abhisikta Mishra

Author

Abhisikta Mishra

Read more Shortlist Save this role

Senior Clinical Data Science Lead

Salary

Location

China, Dalian (PRA)

Location

Beijing

Dalian

Remote Working

Office or Home

Business Area

ICON Full Service & Corporate Support

Job Categories

Clinical Data Management

Data Science

Job Type

Permanent

Description

We are currently seeking a Senior Clinical Data Science Lead to join our diverse and dynamic team. As a Senior Clinical Data Science Lead at ICON, you will play a pivotal role in leading the analysis,

Reference

JR134412

Expiry date

01/01/0001

Author

Xiangilan Liu

Author

Xiangilan Liu

Read more Shortlist Save this role

LTM - Mumbai, India

Salary

Location

India, Bangalore

Location

Bangalore

Bengaluru

Remote Working

Office Based

Business Area

ICON Strategic Solutions

Job Categories

Clinical Trial Management

Job Type

Permanent

Description

We are seeking an experienced Local Trial Manager (LTM) with strong clinical operations leadership and project management expertise to manage end‑to‑end clinical trial execution. This is an office‑bas

Reference

JR144479

Expiry date

01/01/0001

Author

Abhisikta Mishra

Author

Abhisikta Mishra

Read more Shortlist Save this role

Senior Clinical Research Associate - FSP - Remote

Salary

Location

Greece, Athens

Location

Athens

Remote Working

Office or Home

Business Area

ICON Strategic Solutions

Job Categories

Clinical Monitoring

Job Type

Permanent

Description

We are currently seeking a Senior Clinical Research Associate (CRA) to join our diverse and dynamic team. As a Senior CRA at ICON Plc, you will play a critical role in overseeing and managing clinical

Reference

JR144477

Expiry date

01/01/0001

Author

Alexander Sourounis

Author

Alexander Sourounis

Read more Shortlist Save this role

Global Clinical Project Specialist

Salary

Location

Romania, Bucharest

Location

Sofia

Bucharest

Belgrade

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Clinical Trial Support

Job Type

Permanent

Description

We are looking for candidates with experience in global study management supporting global project managers in EMEA, APAC and US.In our role you will work remotely and be part of the sponsor's global

Reference

JR139255

Expiry date

01/01/0001

Author

Dariusz Sternlicht

Author

Dariusz Sternlicht

Read more Shortlist Save this role

Global Clinical Trial Associate, Hematology

Salary

Location

Spain, Madrid

Location

Warsaw

Johannesburg

Barcelona

Madrid

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Clinical Trial Support

Job Type

Permanent

Description

As the world’s largest provider of Functional Service Provision (FSP), ICON Strategic Solutions embeds our teams within client organisations, serving as dedicated partners to some of the world’s leadi

Reference

JR143268

Expiry date

01/01/0001

Author

Shelley Ball

Author

Shelley Ball

Read more Shortlist Save this role

About Icon

Overview of Service Lines

Full Service

ICON Strategic Solutions

Global Business Services

Global Office Locator

Inclusion & Belonging

ICON Cares - ESG

Building a Successful Clinical Research Resume

Landing Your First Job in Clinical Research

graduate What does full service mean for you?

ICON_MAPI (Senior Manager DPC (Direct to Patient Contact))

About the role

This vacancy has now expired. Please click here to view live vacancies.

ICON and you

About ICON

Career Pathways

Benefits & Rewards

Inclusion & Belonging

Environmental, Social & Governance

Global Office Locator

Impactful work. Meaningful careers. Quality rewards.