ICON_MAPI (Senior Manager DPC (Direct to Patient Contact)) job in

This vacancy has now expired. Please click here to view live vacancies.

Senior Manager DPC (Direct to Patient Contact)

Location: Any US (Home based)

We are adding to our current Direct to Patient Contact team in the US! This a leadership position with responsibility to assist functional areas in allocating, integrating, monitoring, and forecasting appropriate resources across projects and to provide expertise for DPC teams.

Mapi is now an ICON company and together we are a Market Leader in Experience and Expertise 2nd by size and Footprint. We provide a dynamic, stimulating and rewarding working environment for ambitious and passionate individuals looking to join a global, world-class consultancy business.

Responsibilities and accountabilities:

Provide leadership and expertise for DPC teams to ensure successful project design, planning, implementation and delivery of quality services within established budget and timeline.

Provide business development support for proposals, conferences, capabilities presentations, bid defenses and other opportunities as needed.

Working with Director, DPC, evaluate, plan, manage and coordinate resource assignments based on project specifications and resource experience and expertise.

Provide business development support for conferences, capabilities presentations, bid defenses and other opportunities as needed.

Assist functional areas in allocating, integrating, monitoring, and forecasting appropriate resources across projects.

Participate in regular project reviews to ensure projects are proceeding within timeline, quality, budget, customer satisfaction and resource utilization expectations.

Assist in recruiting, hiring, integrating, training and coaching personnel who will be assigned to project teams in the DPC department.

In coordination with functional leaders and Senior Management, monitor project work flow and review resource requirements regularly.

Review project financials and profitability including revenue reports, change in scope, invoicing and payment status.

Assist Project teams with identifying, documenting and escalating issues impeding successful delivery of services to assigned client(s).

May assist in training, mentoring and supporting Project Managers.

Participate in the improvement of the Quality Assurance System.

Requirements

Education: Bachelors degree preferably in science, nursing or equivalent industry-related field.

Experience:

Significant Project Management experience in a CRO, pharmaceutical, device or biotechnology setting.
Demonstrable experience in business development, supporting bid defenses and proposals.
Experience in patient retention activities would be ideal.
We would also consider significant project management experience in a call centre environment.
Preferable but not mandatory: clinical trials/Epidemiology experience

Knowledge/Skills/Attributes:

Fluency in English with excellent written and verbal communication skills.

Thorough knowledge of GCP and ICH Guidelines, and understanding of Good Epidemiological Practices.

Effective organizational, analytical, and time management skills.

Strategic thinker who is highly adaptable with mature business judgment.

Thorough knowledge of financial management (budget development, cost accounting, forecasting, margins, profit and loss, invoicing, etc.)

Demonstrated ability to work well within a matrix environment; able to provide leadership, facilitate teamwork, communication, and optimize team productivity.

Professional liaison skills for developing and maintaining successful partnership relationship with client.

Demonstrated ability to lead by example and successfully motivate and direct cross functional, culturally diverse projects and project teams.

Excellent problem solving, judgment and decision making skills with the ability to motivate staff to seek creative solutions to issues surrounding on-time, on-budget and quality study delivery.

Demonstrated ability to handle challenging situations, multiple tasks and conflicting deliverables while maintaining motivation of teams across numerous projects.

Experience navigating MS Project, Excel and MS Office.

What’s Next?

Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.

ICON plc Company is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.

Impactful work. Meaningful careers. Quality rewards.

At ICON, our employees are our greatest strength. That’s why we are committed to empowering you to live your best life, both inside and outside of work. Whether your ambition is lead a global team, become a deep scientific or technical expert, work in-house with our customers or gain experience in a variety of different ICON functions, we will support you in realising your full potential.
Learn more about Our Culture at ICON

List #1

Day in the life

Understanding Roles in a Clinical Trial: Sponsors, CROs, and Sites

Teaser label

Industry

Content type

Blogs

Publish date

02/16/2026

Summary

What Sponsors, CROs, and Sites Each Do Clinical research brings together many organisations, each with a specific role in delivering a clinical trial. For those new to the industry, the relationsh

Teaser label

Learn how clinical trials are delivered by understanding the roles of sponsors, CROs, and sites.

Key skills that make candidates successful in FSP roles

Teaser label

Industry

Content type

Blogs

Publish date

02/16/2026

Summary

Functional Service Provision (FSP), also known as sponsor-embedded delivery, is a core part of how modern clinical research is delivered. At ICON Strategic Solutions, our teams work as an extens

Teaser label

In this blog, we outline the key skills and attributes that help professionals thrive in FSP environments and build long term careers in sponsor-embedded roles.

From Lab Bench to Program Leadership: Sinéad McKeon's Career at ICON

Teaser label

Our People

Content type

Blogs

Publish date

02/05/2026

Summary

Building expertise through diverse roles and continuous learning Sinéad McKeon's career at ICON demonstrates how scientific training can evolve into strategic leadership. Now a Senior Manager in Lab

Teaser label

Discover how a career can evolve from hands on lab work to program management in this interview with Sinéad McKeon.

View all

Similar jobs at ICON

Study Start Up Associate I

Salary

Location

Mexico, Mexico City

Location

Mexico City

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Study Start Up

Job Type

Permanent

Description

We are currently seeking a Study Start Up Associate II to join our diverse and dynamic team. As a Study Start Up Associate II at ICON, you will play a pivotal role in leading the initiation of clinica

Reference

JR146250

Expiry date

01/01/0001

Author

Rita Villavicencio

Author

Rita Villavicencio

Read more Shortlist Save this role

Pharmacovigilance Associate/Senior Associate (México City - Hybrid mode)

Salary

Location

Mexico, Mexico City

Location

Mexico City

Remote Working

Hybrid

Business Area

ICON Full Service & Corporate Support

Job Categories

Drug Safety

Job Type

Permanent

Description

We are currently seeking a Pharmacovigilance Associate to join our diverse and dynamic team. As a Pharmacovigilance Associate at ICON, you will play a vital role in monitoring and ensuring the safety

Reference

JR144856

Expiry date

01/01/0001

Author

Florencia Pistolesi

Author

Florencia Pistolesi

Read more Shortlist Save this role

Senior Manager, Site Engagement, Sponsor Dedicated

Salary

Location

US, Sherman Oaks, CA

Location

Los Angeles

Colorado

California

Arizona

Washington

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Study Start Up

Job Type

Permanent

Description

We are seeking a Senior Clinical Site Lead to join a dynamic team working within the client environment.The candidate will be expected to travel to sites on the West Coast of the US. What you will be

Reference

JR145838

Expiry date

01/01/0001

Author

Jamie Pruitt

Author

Jamie Pruitt

Read more Shortlist Save this role

COL/Sr COL

Salary

Location

US, Blue Bell (ICON)

Location

Blue Bell

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Clinical Trial Management

Job Type

Permanent

Description

We are currently seeking a Clinical Trial Manager to join our diverse and dynamic team at ICON Plc. In this critical role, you will be responsible for overseeing the planning, execution, and successfu

Reference

JR146216

Expiry date

01/01/0001

Author

Brendan Hoey

Author

Brendan Hoey

Read more Shortlist Save this role

Senior CRA

Salary

Location

Chicago, IL

Location

Indianapolis, IN

Chicago, IL

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Clinical Monitoring

Job Type

Permanent

Description

What You Will Be Doing: Monitoring clinical trial sites to ensure adherence to study protocols, regulatory requirements, and Good Clinical Practice (GCP) standards.Conducting site visits to assess sit

Reference

JR146514

Expiry date

01/01/0001

Author

Brandon Pupek

Author

Brandon Pupek

Read more Shortlist Save this role

Senior CRA

Salary

Location

US, Raleigh, NC

Location

Raleigh

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Clinical Monitoring

Job Type

Permanent

Description

Reference

JR146510

Expiry date

01/01/0001

Author

Brandon Pupek

Author

Brandon Pupek

Read more Shortlist Save this role

About Icon

Overview of Service Lines

Full Service

ICON Strategic Solutions

Global Business Services

Global Office Locator

Inclusion & Belonging

ICON Cares - ESG

Building a Successful Clinical Research Resume

Landing Your First Job in Clinical Research

graduate What does full service mean for you?

ICON_MAPI (Senior Manager DPC (Direct to Patient Contact))

About the role

This vacancy has now expired. Please click here to view live vacancies.

ICON and you

About ICON

Career Pathways

Benefits & Rewards

Inclusion & Belonging

Environmental, Social & Governance

Global Office Locator

Impactful work. Meaningful careers. Quality rewards.