HR Advisor

If you have HR Advisor experience within a Service Centre environment combined with the know-how of contributing to a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting internal customer needs, learn how you can play a key role in driving improvement to ICON’s HR Service Centre Team. 

About the HR Advisor role within ICON:

• Deliver services (both transactional and support) from the Portfolio of Services to internal customers (managers and employees) within agreed service levels 
• Provide responses to and guidance on all HR processes and policies, from new starter, right through the employee life cycle to leaver process 
• Responsible for follow up on employee requests, issues, and processes in order to ensure complete resolution for the customer. This will include the ability to interface professionally with all levels of leadership within the organization and pursue relevant resources until resolution is reached. 
• Educate customers to ensure that where possible services are provided through e-channels and the HR portal 
• Contribute to the creation of solutions to improve and standardize (globally where possible) the service by identifying and recommending opportunities for improvement 
• Ability to document processes and share knowledge with team member that comes into the Service Centre 
• Ensure individual development and continual service improvement 

Benefits of working at ICON: 
We will provide our HR Advisor with the resources to be successful in supporting our employees and managers. In addition, we offer a strong benefits package that includes a comprehensive health plan, retirement plans, competitive pay, vacation, and an annual incentive plan to reward performance. 

To succeed you will need: 
You will need a HR or Business qualification along with a minimum of 1 year HR experience preferably in a Service Center, New hire Orientation, HR Portal, Benefits setting. Must be a strong team player, with excellent organizational and problem solving skills and have the ability to work independently. Must be able to multi-task and work well within a high pace pressurized environment

We invite you to review our opportunities at www.iconplc.com/careers.

 
What’s Next? 
Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity. 

ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.

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