Investigator Payments Supervisor

Location: North Wales

To co-ordinate and manage the activities of the IPG team, as directed, in a manner that ensure all time frames and targets are met and that quality and customer satisfaction is maintained. To ensure the timely, accurate and efficient execution of investigator payments in accordance with ICON policies and procedure.
 

Role responsibilities include:

Recognize, exemplify and adhere to ICON's values which focuses on our commitment to People, Clients and Performance.

As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.

·         Prepare, host and report on Clinical/IPG study status meetings and contribute to reporting on status of studies in relation to investigator payments as required.

·         Act as first and second line contact for clinical study teams assigned and escalate investigator payments issues/delays as necessary.

·         To provide support for the IPG team; assist with training and writing procedures; propose process improvements

·         Assist with compiling metrics for the team both on a team level and coordinator level.

·         Conduct general and study specific training for Clinical staff assigned to the studies/presentations to clinical teams and to other ICON departments where necessary.

·         Communicate with assigned Project Managers to establish payment timelines that will allow appropriate processing time for timely payment runs as defined by investigator contract.

Experience & Knowledge Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to liaise with all levels of management at ICON, vendors and clients.
• Good working knowledge of PC applications (Excel, Word, Outlook and Access)
• Excellent organizational, administration and problem solving skills and attention to detail is a requirement.
• Excellent customer relationship management skills.
• Ability to work to strict deadlines and targets and juggling conflicting priorities.
• Knowledge of investigator payments is a plus especially familiarity with APECS and Oracle
• Prior supervisory experience is also a plus

Education Requirements:

·         Bachelor’s Degree or local equivalent in a related field.

Benefits of Working in ICON

ICON enjoys a strong reputation for quality and is focused on staff development.  We make it our mission to attract the most diverse and creative minds into the business and we continually strive to provide opportunities for our people to excel, grow and build a great career.  We understand that our greatest asset is the skills and talents of our people and they are truly what set us apart.   Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package.  This varies from country to country so a dedicated recruiter will discuss this with you at interview stage. We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.   

ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.

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