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Investigator Pyts Coordinator

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About the role

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Investigator Payment Coordinator
 
This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries. 
The Investigator Payments Group (IPG) is the investigator payments function for ICON Clinical Research. The department role is to ensure timely, accurate and efficient execution of investigator payments & to ensure all payments are carried out in accordance with ICON policies and procedures. The IPG Co-Ordinator I should:
 
Overview of the Role
  • Manage and Process Investigator Payments for their assigned study/studies
  • To support Clinical staff in executing accurate, timely and efficient investigator payments in accordance with the investigator contract
  • To route correspondence appropriately and ensure all queries raised have been assigned to the correct team member in a timely manner
  • To review payments in accordance with the investigator site budget and visit date to ensure sites are being paid in an accurate and timely manner
  • Review all site contracts and accurately set up the proposed payees and budget schedule as governed by the signed Investigator Contract.
  • Review contracts in coordination with the members of the study set-up team to ensure that the contract specific budget schedule and terms can be facilitated by the IPG Payment system
  • Ensure each vendor has been set up in the IPG payment systems correctly and that any new financial information received is passed to the relevant staff member.
  • Update IPG systems with any changes from site contracts i.e. amendments, for assigned studies, as applicable.
  • Accurately record and update all applicable logs and maintain all IPG related files and tracking tools as requested.
  • To escalate payment delays and/or issues should they arise
  • Respond to Payment queries and manage expectations effectively
  • Maintain and grow positive, strong working relationships with clients, vendors and staff
  • Communicate effectively with investigative site personnel and/or ICON or Sponsor Clinical Teams to establish payment timelines that will allow appropriate processing time for timely payment runs as defined by the Investigator Contract.
  • Liaise with all other ICON departments including Clinical, PTS, IT, Finance, Legal, Tax and Contracts to ensure payment queries are resolved efficiently and effectively
  • Build and maintain a productive working relationship with the Clinical teams
  • Meet all IPG iLearn training requirements appropriate to this position
  • Ensure ICON’s reputation for excellence is carried through and maintained throughout all IPG administrative processes and highlight areas for improvement as needed
  • Special Projects/assignments as requested
 
Role Requirements
  • US/LATAM/CAN: Minimum of 2 years relevant work experience preferred, or has demonstrated aptitude necessary to execute the role successfully
  • EU/APAC: Prior relevant experience preferred or has a demonstrated aptitude necessary to execute the role successfully
  • Ability to liaise successfully with all levels of Management at ICON, Vendors and Clients
  • Good working knowledge of PC applications (Excel, Word, Outlook, PowerPoint)
  • A working knowledge of Oracle Financials will be an advantage
  • Excellent organisational, administration and problem solving skills
  • Excellent attention to detail
  • Ability to multi-task
  • Excellent written and verbal communication skills
  • Excellent Customer Relationship Management skills.
  • Ability to easily adapt to dynamic environment working to strict deadlines and targets
  • Good numerical ability an advantage
  • Bachelor’s degree or local equivalent preferred, or will have relevant experience for the position
Benefits of Working in ICON
 
Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package.  This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.
 
We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.   
 
What’s Next?
 
Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.
 
ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.
 
 
ICON is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.
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