IPG Systems Analyst
About the role
This vacancy has now expired. Please see similar roles below...
IPG Systems Analyst *LI-
HD1
The Investigator Payments Group (lPG) works closely with other ICON departments to facilitate timely and accurate delivery of investigator payments in accordance with executed contracts and adhering to ICON policies and procedures, for all studies where ICON is contracted to conduct these services.
The role of the Systems Analyst is to:
-
Provide system administration and support for investigator payment-related applications
-
Provide support for application development projects
-
Serve as a subject matter expert (SME) for assigned applications and have a good working knowledge of other ICON applications and their impact on assigned applications
Role responsibilities include:
- Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance
- Provide timely, high quality support for system users.
- lnterface with users to collect study setup requirements.
- Complete technical setup of studies.
- lnterface with lT to evaluate, resolve, and communicate system-related issues impacting users and escalate to the Systems Manager and Support Manager, as applicable.
- Escalate application issues with a perceived high user impact to the Systems Manager and Support Manager.
- Capture user feedback on system applications and/or associated operational processes and provide input to Systems Manager. Actively participate in application user groups.
- Proactively engage system users in discussion of system issues and provide training, or facilitate the development of training materials, under the direction of the Systems Manager.
- Demonstrate increased understanding of the business' needs and priorities by working in conjunction with the application owner in troubleshooting issues, scheduling system changes, and coordinating between lT and the business to provide input related to requests for new system features/functionality.
- Demonstrate increased proficiency with assigned applications by troubleshooting more complicated issues and assisting in application development activities.
- Proactively review system data and identify any training needs or system issues.
- Take part in and where necessary coordinate the writing and review of application training material.
- Participate in system testing by writing, review, and execution of test scripts.
- Actively participate in training and/or mentoring junior personnel on standard day-to-day activities
- A willingness to work occasional evenings and weekends when operational requirements dictate other functions, as assigned.
Experience & Knowledge Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-
Prior relevant experience related to Clinical Trials and Clinical applications is preferred.
-
The qualified individual should have a good technical knowledge of information systems and database applications.
-
Increased ability to operate pro-actively and independently to identify solutions to non-standard requirements and issues.
-
Specific user experience with key ICON or Vendor applications relevant to Investigator Payments is preferred.
-
Excellent organizational and written skills and the ability to interact with staff at all levels within the organization are essential.
-
Excellent communication and customer service skills are essential.
-
Ability to adjust to the changing demands of the business, utilizing time management and prioritizatron skills to adapt and meet deliverables.
-
An aptitude for communicating effectively with individuals who have varied levels of 9 system/application knowledge and adjusting communications accordingly.
Education Requirements:
· Bachelor's degree or local equivalent preferred, or will have relevant experience for the position
Benefits of Working in ICON
ICON enjoys a strong reputation for quality and is focused on staff development. We make it our mission to attract the most diverse and creative minds into the business and we continually strive to provide opportunities for our people to excel, grow and build a great career. We understand that our greatest asset is the skills and talents of our people and they are truly what set us apart. Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage. We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.
ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment
A better career. A better world. A better you.
Our people are our greatest strength, are the core of our culture and the driving force behind our success. Throughout all levels of the company, our people have a drive to succeed and a passion that ensures what we do, we do well. We help you build exciting and rewarding careers, deliver results to help bring life-changing medicine and devices to market and maintain ICON’s success as an industry leader. See all locations Read more
Day in the life
Teaser label
Inclusion & BelongingContent type
BlogsPublish date
04/29/2024
Summary
Cultural Fit in the Workplace Finding the perfect cultural fit is crucial when searching for a new employer. It goes beyond just the job description and salary package. Cultural fit refers to how
Teaser label
IndustryContent type
BlogsPublish date
04/29/2024
Summary
Precision medicine is a groundbreaking approach that aims to revolutionise healthcare by tailoring medical treatments to individual patients. Unlike traditional medicine, which adopts a one-size-fi
Teaser label
Our PeopleContent type
BlogsPublish date
04/29/2024
Summary
Deepak is a Clinical Data Management Project Manager at ICON Strategic Solutions, the largest global provider of Functional Service Provision (FSP). He works as a dedicated resource within one of o
Who we are
Similar jobs at ICON
Salary
Location
Argentina
Department
Clinical Monitoring
Location
Argentina
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
As Clinical Research Associate (CRA), you will be joining the world's largest & most comprehensive clinical research organization, powered by healthcare intelligence. A CRA is a professional who cont
Reference
2023-103904
Expiry date
01/01/0001
Author
Tulio SanquizAuthor
Tulio SanquizSalary
Location
Argentina
Department
Clinical Trial Management
Location
Argentina
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Trial Management
Job Type
Permanent
Description
As a Clinical Trial Manager you will play a key role in improving the lives of patients by accelerating the development of our customers drugs and devices through innovative solutions.
Reference
2023-103323
Expiry date
01/01/0001
Author
Tulio SanquizAuthor
Tulio SanquizSalary
Location
Belgium, United Kingdom, Denmark, France, Spain, Germany, Netherlands, Switzerland
Department
Medical Affiars & Medical Writing Roles
Location
Belgium
Denmark
France
Germany
Netherlands
Spain
Switzerland
UK
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Medical Writing
Job Type
Permanent
Description
As a Principal Medical Writer you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence. As principal medical writer, you will be
Reference
2023-103952
Expiry date
01/01/0001
Author
Natalia RothAuthor
Natalia RothSalary
Location
Ireland, Europe, United Kingdom, South Africa, Poland, Bulgaria, Spain, Germany, Netherlands, Romania, Czech Republic, Slovakia
Department
Biometrics Roles
Location
Any EMEA Location
Bulgaria
Czech Republic
Germany
Ireland
Netherlands
Poland
Romania
South Africa
Spain
UK
Slovakia
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Statistics
Job Type
Permanent
Description
As a Principal Biostatistician you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.
Reference
2023-104906
Expiry date
01/01/0001
Salary
Location
Ireland, Dublin
Department
Full Service - Corporate Support
Location
Dublin
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Accounting & Finance
Job Type
Permanent
Description
ICON is recruiting for a Financial Analyst within out Business Planning department, on a Permanent hybrid-working basis, to join a thriving & growing team based in our HQ office in Leopardstown, Dubli
Reference
JR112525
Expiry date
01/01/0001
Author
Tatiana AbascalAuthor
Tatiana AbascalSalary
Location
UK, Swansea (PRA)
Location
Swansea
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Project/ Program Management
Job Type
Permanent
Description
ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotech
Reference
JR119186
Expiry date
01/01/0001
Author
Tatiana AbascalAuthor
Tatiana Abascal