IPG Systems Manager

Investigator Payments Systems Manager

ICON plc, a leading Clinical Research Organisation employing approximately 14,500 employees across 97 offices in 38 countries, seeks a highly motivated Investigator Payments Systems Manager to join our Finance Department.

Based in our Global HQ in Leopardstown, this is a phenomenal opportunity to join one of Ireland’s most successful PLCs and Top 5 Global CRO.

You will join a professional and experienced IPG team focused on making an impact globally and supporting ICON’s mission – to help its clients accelerate the development of drugs and medical devices that save patient lives and improve their quality of life.

Position Summary:

The Investigator Payments Group (IPG) works closely with other ICON departments to facilitate timely and accurate delivery of investigator payments in accordance with executed contracts and adhering to ICON policies and procedures, for all studies where ICON is contracted to conduct these services.

As the Investigator Payments Systems Manager, you will be responsible for the coordination and management of the IPG Systems Team. Representing ICON at Client meetings and acting as a subject matter expert for IPG.

What will you be doing day to day?

• Contribute to projects leading to efficiency of processes and improvement in the effectiveness of the group.
• Lead and provide accountability for the quality of system setup/revision work conducted by the systems analyst team, ensuring adherence to IPG processes & procedures and audit-readiness.
• Actively participate in training and/or mentoring junior team members.
• Represent ICON and IPG as a subject matter expert (SME) in front of clients, and potential clients, pertaining to the setup and use of ICON systems to achieve end to end investigator payment processing.
• Monitor team performance and provide metrics reporting.
• Review, analyse, and evaluate business systems and user requests/need.
• Document detailed description of user needs, program functions, and steps required to setup/modify a computer system.
• Document report requirements and partner with IT developers to test reports that support investigator payments and clinical trial decision-making.
• Assist with tasks within the system development lifecycle including activities surrounding User Assessment Testing (UAT).

Experience & skills:

• Delivers high quality standards and strives for excellence; acts in a dedicated, flexible, and responsive manner to customer needs.
• Builds strong and effective teams, valuing different contributions; works with and through others, involving people in issues that affect them.
• Creates an environment that motivates people; identifies development opportunities of self and others; acts as a coach and mentor and shares expertise.
• Develop supporting staff skills, encourage growth, and provide regular performance feedback.
• An aptitude for communicating effectively with individuals who have varied levels of system/application knowledge and adjusting communications accordingly
• Specific experience leading process improvement or application development projects toward on time delivery of project tasks
• A natural problem-solver with an aptitude to make objective decisions for the business.
• Customer focussed with a skill to develop excellent working relationships.
• Strong time-management skills with an ability to handle multiple projects and deliver on time
• Experience assessing development needs and assisting to coach/develop team members.
• Prior relevant experience related to Clinical trials and Clinical applications is preferred

Benefits of Working in ICON

ICON enjoys a strong reputation for quality and is focused on staff development. We make it our mission to attract the most diverse and creative minds into the business and we continually strive to provide opportunities for our people to excel, grow and build a phenomenal career.

We understand that our greatest asset is the skills and talents of our people and they are truly what set us apart. Other than working with a phenomenal team of switched on and ambitious people, we also offer a very competitive benefits package. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage. We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.

ICON is an equal opportunity employer Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.