Laboratory Support Coordinator

At ICON, it's our people that set us apart.

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

The Role: Lab Support Coordinator:

To be successful in the role, you will have:

The Lab support coordinators are responsible for organize and Coordinate all relevant tasks required to support the laboratory personnel in producing high quality results and adhering to quality standards. Including but not limited to: maintaining technical qualifications and licensure documents, the triage of all issues from management system, assisting with referral tests reporting and reviewing all quality documentation for compliance

The role

• Assists the Laboratory Operations Director with Quality monitoring in the lab. Including but not limited to the following: Maintaining employee records - CE, Training & Competency, and NYS License. Laboratory Records - CAP/NYS Proficiency test and Alternate Assessment schedules, Instrument forms, charts, etc
• Additional Administrative duties include; Scheduling and taking meeting minutes, setting reminders for important dates, distribution of mail, generating and monitoring operations reports, placing orders for common stationary supplies and assisting with specific projects as delegated to by the Operations Director.
• Assists management team by Triaging issues from Issue Manager, performing first pass for data entry of results as trained.
• Assists the lab management team with filing and Archiving all data for the laboratory, including data retrieval as required. Maintains all Quality books and binders and prepares new ones annually.
• Assists Lab Management and Operations Director with laboratory projects
• Receives results for reference specimens and performs first data entry. Maintains send out logs and files laboratory reports. Coordinates the performance of all relevant tasks for referral test reporting as they arise or as assigned.
• Assist with Inventory logs and counts.

What you need

• Ability to use and create spreadsheets in Excel
• Knowledge of Microsoft Office and Outlook
• Must have excellent oral and written communication skills to be able to effectively communicate to internal lab management-and external consultants.
• Demonstrated ability to manage multiple tasks with good organization skills and good attention to detail.
• Ability to work in conformance with standard operating procedure and conditions with a systematic approach to tasks committed to seeing things through to completion. To be able to prepare reagents accurately and consistently.
• Action oriented demonstrating the ability to handle large work load demands and to trouble shoot issues timely when required.
• Customer Focused -providing timely, confident, reliable and friendly service to all our internal and external customers.
• Demonstrated ability to keep accurate, legible records and recognize the need to handle these records and all other information in line with GCP/GLP/GDP.

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That's why we are committed to developing our employees in a continuous learning culture - one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.