Manager, Client Engagement - Medical Communications
TA Business Partner
- Full Service Division
About the role
This vacancy has now expired. Please click here to view live vacancies.
Account Supervisor (VP)/Manager, Client Engagement - Medical Communications
At ICON, it's our people that set us apart.
As a global provider of drug development solutions, our work is serious business. But that doesn't mean you can't have fun while you do it. With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry. Are you one of them?
We are looking for passionate, resilient, and inspiring individuals to join our team. The Manager, Client Engagement is responsible for driving new business opportunities in new and existing client accounts and providing leadership to the internal delivery teams to help assure excellence and client satisfaction, The Manager is the lead client-facing contact responsible for the client relationship, including engagement kickoffs, account maintenance, and upselling opportunities.
The role
- Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance
- As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes, adding value to our business and meeting client needs.
- As a virtual team manager, the manager is expected to recognize the importance of, and commit to fostering a culture of, process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
- Help drive sales efforts to achieve targets in new and existing accounts
- Retain, manage and expand revenue with clients in assigned client tier, territory or grouping
- Work collaboratively with the centralized delivery and project management organization to set and manage client expectations and help drive productivity and cost control
- Ensure timely invoicing and revenue tracking and reporting
- Manage pricing/margin of new proposals with the Project Management team.
- Maintain a positive, results-oriented and engaging work environment.
- Communicate with the delivery teams an open, balanced and objective manner.
- Travel (approximately 25%) domestic
What you need
- Prior Agency experience
- Able to produce clear, substantive and effective written communications
- Communicates effectively with others at all levels within the organization and with clients/vendors
- Ensures project activities are consistent with project requirements and contractual scope of work
- Able to determine the multiple tasks involved in a project or assignment and prioritize their completion
- Able to adapt to changes in deadlines and changes in the nature of assignments
- Able to appropriately prioritize competing project demands
Why join us?
Ongoing development is vital to us, and as the Account Supervisor/Client Engagement Manager you will have the opportunity to progress your career, with the potential to move into other related areas to enhance your skill set. Our benefits package is competitive, our scope is international and we genuinely care about our people and their success.
Impactful work. Meaningful careers. Quality rewards.
At ICON, our employees are our greatest strength. That’s why we are committed to empowering you to live your best life, both inside and outside of work. Whether your ambition is lead a global team, become a deep scientific or technical expert, work in-house with our customers or gain experience in a variety of different ICON functions, we will support you in realising your full potential. Learn more about Our Culture at ICON
Day in the life
Teaser label
IndustryContent type
BlogsPublish date
04/03/2026
Summary
Understanding Central Monitoring vs On Site Monitoring Monitoring is a core component of clinical trial oversight. It ensures that studies are conducted in line with the protocol, that data is re
Teaser label
Our PeopleContent type
BlogsPublish date
03/26/2026
Summary
Why Francis returned to ICON: building a long-term career in clinical research Francis Kayamba is a Clinical Research Associate based in Johannesburg, South Africa. He first joined ICON in February
Teaser label
Our PeopleContent type
BlogsPublish date
03/24/2026
Summary
Career paths are rarely straightforward, especially in the fast moving world of clinical research. For many professionals, gaining experience across organisations can provide valuable perspectiv
Similar jobs at ICON
Salary
Location
Brazil, Sao Paulo
Location
Sao Paulo
Mexico City
Remote Working
Remote or Office
Business Area
ICON Full Service & Corporate Support
Job Categories
Drug Safety
Job Type
Permanent
Description
We are currently seeking a Pharmacovigilance Associate to join our diverse and dynamic team. As a Pharmacovigilance Associate at ICON, you will play a vital role in monitoring and ensuring the safety
Reference
JR148124
Expiry date
01/01/0001
Author
Florencia PistolesiAuthor
Florencia PistolesiSalary
Location
Argentina, Buenos Aires
Location
Buenos Aires
Remote Working
Remote or Office
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
We are currently seeking a Clinical Research Associate to join our diverse and dynamic team at ICON Plc. As a key member of our research department, you will be responsible for overseeing and coordina
Reference
JR145113
Expiry date
01/01/0001
Author
Florencia PistolesiAuthor
Florencia PistolesiSalary
Location
Mexico, Mexico City
Location
Mexico City
Remote Working
Hybrid
Business Area
ICON Full Service & Corporate Support
Job Categories
Study Start Up
Job Type
Permanent
Description
Job Description Summary:Support preparation, process and tracking of regulatory and site level critical documents and of site activation tasks required for study site activation in accordance with ICO
Reference
JR140536
Expiry date
01/01/0001
Author
Florencia PistolesiAuthor
Florencia PistolesiSalary
Location
US, Downers Grove, IL
Location
Downers Grove
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
We are currently seeking a Senior Clinical Research Associate (CRA) to join our diverse and dynamic team. As a Senior CRA at ICON Plc, you will play a critical role in overseeing and managing clinical
Reference
JR145071
Expiry date
01/01/0001
Author
Melissa BennerAuthor
Melissa BennerSalary
Location
US, Blue Bell (ICON)
Department
Full Service - Symphony Health
Location
Raleigh
Blue Bell
Remote Working
Hybrid
Business Area
ICON Full Service & Corporate Support
Job Categories
Analyst
Job Type
Permanent
Description
We have an incredible opportunity for an MDM Data Steward & Operations Analyst to join ICON’s Symphony Health team. The MDM Data Steward & Operations Analyst is responsible for the timeliness, accurac
Reference
JR142909
Expiry date
01/01/0001
Author
Tallulah PierreAuthor
Tallulah PierreSalary
Location
Brazil, Sao Paulo
Department
Full Service - Corporate Support
Location
Sao Paulo
Remote Working
Hybrid
Business Area
ICON Full Service & Corporate Support
Job Categories
Talent Acquisition
Job Type
Permanent
Description
We are currently seeking a Talent Sourcing Recruiter to join our diverse and dynamic team. As a Talent Sourcing Recruiter at ICON, you will focus on building strong talent pipelines for critical roles
Reference
JR145976
Expiry date
01/01/0001
Author
Florencia Borello TaianaAuthor
Florencia Borello Taiana