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Manager, Clinical Operations

  1. Sao Paulo, Bogota, Mexico City
JR103275
  1. ICON Full Service & Corporate Support
  2. Clinical Operations Management
  3. Hybrid: Office/Remote

About the role

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ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.


As a Clinical Operations Manager at ICON, you’ll work ensure delivery and development of the Clinical Operations team against key metrics. Work with Leadership to develop and grow capabilities, productivity, and quality.

The role

  • Provide direction and accountability for the operational teams and their delivery at regional and site level.

  • Resourcing, line management, training, functional delivery and input on discussions around quality and operational delivery measurements within the Clinical Operations group

  • Conduct regular discussions with direct reports and lead team meetings at regional and manager team level.

  • Assist with training for CRA Managers and Associates as required.

  • Contact for region in regard to operational questions and escalations.

  • Work with Director/Senior Director and/or VP Clinical Operations to communicate all critical issues, business growth opportunities, developing key relationships as well as providing input regarding budgeting discussions to drive productivity and quality within the region.

  • Drive overall delivery at site and regional level, through your operational team to drive execution of service, client satisfaction, quality and efficiencies.

  • Represent Clinical Operations at Sponsor and internal audits.


To be successful in the role, you will have:

  • Bachelor’s degree

  • Advanced English Level

  • Candidate MUST have previous CRA Clinical Operations Manager experience

  • Knowledge of ICH-GCP guidelines and ability to review and evaluate medical data

  • Excellent management skills, developed with a collaborative approach to driving performance and success in a global environment

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs.  In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below

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