At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.
Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.
That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
Job Description Summary:
Symphony Health is a leading provider of integrated data-driven solutions and services for the healthcare industry. Our innovative technology and expert analysis enable our clients to make better decisions and drive improved outcomes for patients. We are seeking a Manager of IT Operations to join our team. The ideal candidate will have a strong background in managing IT infrastructure and operations, with experience on data ingestion/delivery pipelines and client facing software engineering, and a passion for developing and leading high-performing teams.
Job Description:
Manage and oversee the daily operations of the IT department, including infrastructure, systems, and applications.
Develop and maintain IT policies, procedures, and standards.
Monitor and ensure compliance with security protocols and standards.
Manage the implementation of new hardware, software, and systems.
Provide technical support and assistance to end-users as needed.
Develop and manage budgets for IT operations and infrastructure.
Manage vendor relationships and contracts for IT services.
Ensure the availability and reliability of IT systems and infrastructure.
Develop and manage disaster recovery and business continuity plans.
Provide leadership and guidance to IT staff, including training, mentoring, and performance management.
Manage and oversee the development and maintenance of data ingestion/delivery pipelines and client-facing software.
Collaborate with internal teams to identify client needs and develop solutions that meet their requirements.
Ensure the accuracy, completeness, and timeliness of data pipeline and client-facing software.
Bachelor's degree in Computer Science, Information Systems, or related field.
7+ years of experience in IT operations and infrastructure management, with a focus on data pipeline and client-facing software development.
Strong knowledge of IT systems and infrastructure, including network architecture, hardware, software, and security protocols.
Experience managing and leading teams.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving skills.
Ability to work well under pressure and meet tight deadlines.
Experience with cloud-based infrastructure and applications is preferred.
Knowledge of healthcare industry is a plus.
Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.
We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.
ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
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