At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.
Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.
That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
Job Description:
Recognize, exemplify and adhere to ICON's values which center around our commitment to People Clients and Performance.
• As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• *Travel (approximately 20%) domestic and/or international.
• *Monitor, communicate, and provide support to direct reports for all key successes / failures, ensuring best practices are followed
• *Proactively oversee and support team’s efforts in managing and tracking study progress, carrying out risk assessments, and driving client-beneficial outcomes to issues that may arise
• *Work to enhance team tools and practices by actively recommending suggestions for improvements in efficiency and regular study progress to the Director, PM
• *Maintain oversight of key studies and clients managed within their team. Ensure study timelines and major milestones are met
• *Act as Client’s main point of escalation contact in all matters regarding central laboratory services, following up and responding to inquiries from Sponsors, Physicians, CRAs, CRO representatives, and all internal ICL departments
• *Determine resource assignments for new business wins
• *Provide feedback to Business Development team regarding key client activity
• *Provide support to Business Development in matters pertaining to potential business wins. Activities shall include bid defense meetings, RFI and RFP responses, and resource allocation proposals
• *Gather and collate sponsor requested metrics
• Review new or updated SOPs as they are published, to ensure they remain relevant, current, and are being followed. Recommend policies, procedures, and processes to ensure that a high level of QC and QA is maintained
• Recommend process improvements on best practices for communication and escalation and issue resolution
• *Leads routine and recurring team meetings
• *Leads routine and recurring 1-on-1 meetings with all direct reports
• Performs additional, relevant responsibilities as requested by management
What you’ll need:
Bachelor’s degree
6 to 9 years’ experience
Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.
We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.
ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
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