Manager, Project Management

Manager, Project Management

Location: Dublin, Ireland

ICON Plc is a leading Irish Plc and top 5 Clinical Research Organisation headquartered in Leopardstown, Dublin 18. Founded in Dublin in 1990 with a team of 5, ICON Plc now employs over 14,000 people in 38 countries.

Based in our global HQ, this is a fantastic opportunity to join one of Ireland’s leading PLc’s and top 5 global CRO in a position where you can make an impact globally and support ICON’s mission to help its clients to accelerate the development of drugs and medical devices that save patient lives and improve their quality of life.

The Role:

As a Manager within our Project Management team, you will manage a team of Project Managers and their daily activities. You will act as the clients main contact in all matters regarding ICON’s Central Laboratories services and act as an advisory and mentor to the team.

The Job:

• Act as the Client's main contact in all matters regarding central laboratory services, following up and responding to study specific inquiries from Sponsors, Physicians, CRA and CRO representatives and all internal Departments.
• Review newly assigned Protocols and Amendments Interpret the Client's Protocol into ICL terms and use this information to complete the Client Laboratory Worksheet and communicate information as required.
• Enter protocol parameter information into PACS/LIS/ICOLIMS systems for new and/or amended protocols.   Prepare and QC clinical study specific materials.
• Responsible for preparing study specific presentation material and attending and representing ICL at Investigator Meetings, Kick-Off Meeting, Site Initiations, Lessons Learned and any other client meeting required.
• Ensure that proper guidelines for communication are set at study start-up and maintained throughout a study by creating and updating the study specific Communication and Escalation Plan.
• Train Clients on ICO Labs and provide ongoing support in the use of this online results system.
• Define and add new tests and supplies into studies with Client authorization.
• Proactively manage and track study progress, lab reporting or logistical issues, and perform risk management using a variety of internal management reports and the tools available.
• Provide Clients with regular study updates via a variety of reports from PACS, ICO Labs, the CRM and beyond, reporting and escalating trends, issues, or any deviations from the protocol either at the site level or internally.
• Forecasting and communicating study progress in a responsible and professional manner.
• Participates in teleconference/communication with Clients - either routine updates or discussion of specific issues.
• Manage issues escalated from Site Services and other internal groups, including problem-resolution, reporting trends, escalating outstanding queries and abnormal values to the Client and managing changes at database lock.
• Responsible for setting the timelines for and monitoring the progress of shipment requests for storage samples including data verification.
• Interface with Business Development as needed for proactive monitoring of study budget.
• Responsible for documenting correspondence with all Clients and maintaining study specific files to ensure that all appropriate documents are properly maintained, ensuring all necessary documents are archived at study closure.
• Draw from study management experience to recommend process improvements on best practices for communication and escalation and issue resolution.
• Provide feedback to the Business Development team regarding key clients.
• Performs additional relevant responsibilities as requested by management
• Coach, mentor and develop direct reports.

The Candidate:

• Degree/ Masters/ PhD in Science or Business with relevant work experience.
• In depth proven experience working in a clinical laboratory, clinical trials, or customer management account management role in a life sciences related organization.
• Prior relevant experience successfully performing the Project Management role in a service area serving clinical trials, such as IVRS, Clinical Supplies Packaging and Distribution, Medical Imaging, Data Management, or Electronic Data Capture.
• Prior relevant experience mentoring, supervising or leading other staff members

Benefits of Working in ICON:

ICON enjoys a strong reputation for quality and is focused on staff development.  We make it our mission to attract the most diverse and creative minds into the business and we continually strive to provide opportunities for our people to excel, grow and build a great career. 

We understand that our greatest asset is the skills and talents of our people and they are truly what set us apart.  Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package.  This varies from country to country so a dedicated recruiter will discuss this with you at interview stage. We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.   

ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment. Positions are open to EU citizens and Stamp 4 visa holders.

Travel (approximately 20%) domestic and/or international