Manager, Site Engagement Liaison

Site Care Partner- Remote

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking a Manager, Site Engagement Liaison to join our diverse and dynamic team. As a Manager, Site Engagement Liaison at ICON, you will lead efforts to build and maintain strong relationships with clinical trial sites, ensuring effective communication and collaboration throughout the study lifecycle. You will manage a team focused on engaging sites, addressing concerns, and facilitating smooth study operations to support successful trial outcomes.

What You Will Be Doing:

• Managing site engagement efforts to ensure strong relationships and clear communication between clinical trial sites and ICON teams.
• Leading and mentoring a team of site engagement professionals to support sites through the study initiation, conduct, and closeout phases.
• Collaborating with internal teams, including clinical operations and project management, to align site engagement strategies with overall study goals.
• Identifying and addressing site concerns, providing solutions to enhance site performance and overall trial success.
• Driving initiatives to improve site satisfaction and retention, ensuring efficient and effective site operations.
• Ensuring compliance with Good Clinical Practice (GCP) and regulatory requirements, maintaining high standards in site engagement activities.

Your Profile:

• Bachelor’s degree in life sciences, business management, or a related field, with significant experience in site engagement or clinical operations.
• Proven experience managing site relationships and engagement in a clinical trial setting, with strong knowledge of regulatory and operational requirements.
• Strong leadership and team management skills, with the ability to guide and develop a team of site engagement professionals.
• Excellent communication and problem-solving abilities, with experience in addressing site concerns and implementing solutions.
• Strong organizational and project management skills, with the ability to manage multiple sites and maintain clear communication.
• Detail-oriented and proactive, with a commitment to maintaining high standards of site satisfaction and regulatory compliance.

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply