Patient Engagement Lead

Manager, Patient Recruitment Planning

This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries. The Manager, Patient Recruitment Planning will play a key role within ICON’s Patient Recruitment services which specializes in instituting novel solutions to better identify, match, and engage patients for clinical trial participation.

To act as technical expert in Patient Recruitment and Retention Planning process for internal and external customers alike and to provide strategic input to Business Development, Clinical Operations and to Sponsors. This includes, but is not limited to: 1) To be an expert resource to proposal teams for Patient Recruitment and Retention strategies and budget. 2) To provide support during Bid Defense preparation, together with attendance and presentation at Bid Defense meetings (or potential preferred partner) as deemed necessary.

To lead and manage awarded Patient Recruitment and Retention studies by being accountable for the development of Patient Recruitment and Retention tactics and strategies appropriate to the individual study needs and in align with sponsor requirements and for the handover of these tactics / strategies to the Clinical team for execution at a stage appropriate for the individual study.  To work with clinical teams to ensure lesson learnt are documented and case studies developed.

To lead and manage patient recruitment vendor engagement and budget development for service areas provided by the Patient Recruitment Planning group for both pre-award and awarded projects alike and ensuring that strategies align with the overall ICON strategy.  In awarded projects to handover the management of the vendors to the clinical team at a time point appropriate to the complexity of the study and within the budget.  To keep abreast of current trends within the patient recruitment and retention and to actively identify and engage new and niche vendors as appropriate to maintaining ICON’s competiveness.

To support and mentor less senior Patient Recruitment associates during all stages of pre-award and awarded studies as necessary and to ensure consistent delivery across the group.

Development of long term strategic partnerships with sponsors, vendors and internal stakeholders alike.

Overview of the Role

• Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
• As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• Travel (approximately 10%) domestic and/or international.
• Provide strategic support and act as a functional lead / technical expert on all aspects of Recruitment and Retention Planning for proposals including reaching out to appropriate Recruitment vendors and the provision of internal and pass-through budgets.
• Support, preparation and attendance at Bid Defense meetings in support ICON business development opportunities.
• Attendance at Kick-off meetings, project meetings as required to input into and discuss recruitment and retention strategies.
• Development of study and country recruitment and retention strategies and tactics customised to the need of the study and or sponsor in a format appropriate to be incorporated into the Study Recruitment Plan.
• Input into the Site ID questionnaire, or specific recruitment questionnaire (dependent on study/ sponsor requirements), in collaboration with internal and external team members to ensure that the appropriate recruitment and retention questions are addressed and thereafter oversee and manage the process of transitioning the data from site survey through to setting up study specific recruitment plans in awarded projects
• Contract review - ensure specifications are in line with plan. Ensure contract or RAP/Start up agreement in place prior to study start.
• Manage the implementation of global patient recruitment campaigns including the development of materials, management of internal and external resources, media campaigns and design and execution in line with the project scope.
• Manage/Discuss any strategy or scope changes with the Sponsor/PM in relation to the Recruitment Planning.
• Ensure study information saved to Recruitment and Retention eRoom appropriately – including but not limited to, presentations, text, disease information, examples of materials / tactics and any tracking.
• Maintain communication and relationships between all the relevant internal and external to ensure all intelligence is utilised in order to make best recruitment planning decision.
• Review and management oversight of Recruitment Vendors and set up/negotiate Master Services Agreements.
• Deliver high quality standards and strive for excellence; Act in a proactive, flexible and responsive manner to both internal and external customer needs.
• To undertake other reasonably related duties as my be assigned from time to time

Supervision

• Offering assistance and mentoring to team members to create a supportive working environment, developing effective working relationships with the team to enable an atmosphere of motivation, creativity and innovation whilst providing opportunities for future grown and career development within the team and lead by example and set high standards that others will follow.
• Act as a mentor to team members

Role Requirements

• You will possess a Bachelor’s degree, or local equivalent, in a life-science, scientific discipline, medical and / or communication or business studies.
• A higher level degree is preferred.
• A minimum of 5 years industry experience with a minimum of 3 years’ experience in recruitment planning in addition to a minimum of 2 years’ experience across a broad range of therapeutic areas as a manager and / or project manager
• Excellent communicator, both in written and spoken language. Able to produce reports and project plans to a high standard in addition to being able to review the quality and content of reports produced by the Recruitment planning Team.  Fluent in English is essential
• Well-developed negotiation skills with the ability to liaise successfully with senior management, clinical project teams, other ICON departments and clients.  As well as to influence and present to both small and large groups.
• Competent computer skills in MS Word, Excel and PowerPoint
• Highly developed organizational, problem solving and analytical skill, with the ability to prioritize time-sensitive tasks and work independently, to make decision and to progress projects
• Able to multi-task and work well within high pace pressurized environment
• Due to the nature of this position it may be required for the employee to travel.   Therefore, dependent on the employee’s location, the employee may be required to possess a valid Driver’s license.

Benefits of Working in ICON

Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package.  This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.   

What’s Next?

Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.

ICON is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment

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