Pharmacovigilance Systems Specialist

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.
Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organization: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organization that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.
That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

Job Description:

• The employee is expected to demonstrate the ICON leadership competencies.
• Gather and document user requirements specific to ongoing Pharmacovigilance systems projects.
• Guides User Acceptance Testing and assumes the role of the SME on behalf of the Safety Team.
• Provides systems expertise (Argus & SRS) to end users for issue resolutions.
• Identifies where controlled documentation is required and ensures it is put in place e.g. supporting database set up, updates, changes and data migrations.
• Develops procedures for documenting process development as it relates to the ICON safety database.
• Reviews and collaborates with users to perform impact assessments for requested changes.
• Working closely with the IT team who support Safety Systems on changes impacting users.
• Facilitates the accurate configuration of Argus databases through working with users and the Safety Systems Team to ensure that requirements are documented correctly.
• Work with colleagues, management, and other departments as necessary, to implement change / process and systems improvement.
• Complete all departmental project activities accurately and in accordance with ICON SOPs, Project Specific Procedures, regulatory requirements, and Sponsors processes.
• Serve as the main point of contact for the customer for the life cycle of assigned systems projects.
• Develop and maintain excellent client relationships as applicable.
• Actively participate in process improvement, quality, and training initiatives.
• Perform other activities as identified and requested by management.

Benefits of Working in ICON:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.

But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.