Project Support Analyst I - IRT
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
As a Project Support Analyst I, Interactive Response Technology (IRT) at ICON, you will provide essential support for Interactive Response Technology (IRT) projects, ensuring smooth execution and operational efficiency.
Key responsibilities include:
- Assisting in the coordination and execution of IRT projects, ensuring tasks are completed according to project plans.
- Provides new and existing customers with the best possible service in relation to enquiries, suggestions and requests.
- Resolves complex customer inquiries and requests appropriately and efficiently maintaining strong client relationships.
- Recognize, exemplify and adhere to ICON's values which centre around our commitment to People, Clients and Performance.
- Perform project support activities in a manner that is in adherence with ICON SOPs and appropriate regulations.
- Make independent judgments to complete tasks/requests as appropriate for studies
- Resolve critical/complex requests made by ICON HelpDesk
- Provide critical input to Project Management for proactive resolutions and improvements
- Liaise with internal and external clients on project support related matters
- Maintain confidentiality of project information as appropriate
- Other responsibilities may be assigned as required
- Tracking communications, day to day activities and cases into a ticketing/service management tool.
Required qualifications and experience:
- Bachelor's degree in a relevant field such as information technology, life sciences, or business administration.
- Experience in a support role within project management or a related field, preferably within the clinical research or pharmaceutical industry.
- Strong organizational and time management skills, with the ability to manage multiple tasks and priorities.
- Excellent communication and interpersonal skills, with a focus on providing effective support and facilitating team collaboration.
- Detail-oriented with strong problem-solving skills and a proactive approach to managing project tasks.
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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
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