JUMP TO CONTENT
Shortlist
search jobs Search

Our Culture Application Process AI Usage Policy Our Mission & Values
Apply

QA Test Manager - AI

  1. Sofia, Prague, Bucharest
JR153281
  1. IT Management
  2. ICON Full Service & Corporate Support
  3. Hybrid
Apply Save job

About the role

QA Test Manager - AI

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

IT Test Manager – AI Platforms

As an IT Test Manager at ICON, you will be responsible for leading the quality assurance capability across AI platforms, including the multi-agent framework, agent services, and central AI systems. You will ensure all solutions are delivered with high standards of quality, reliability, compliance, and performance.

What You Will Do:

In this role you will define and drive the testing strategy and quality governance model, embedding quality throughout the development lifecycle and enabling confident, high-quality releases.

Key Responsibilities:

  • Define and implement the overall test strategy covering functional, integration, regression, performance, and AI-specific testing
  • Design and manage test frameworks and automation strategies to support scalable, reliable testing across CI/CD pipelines
  • Lead testing approaches for AI-powered solutions, including validation of agent behaviour, outputs, and workflows
  • Build, manage, and develop a team of QA engineers, driving a strong quality-first culture across the organisation
  • Establish and enforce quality gates within release processes, ensuring all deliverables meet defined standards
  • Implement quality governance processes including defect management, root cause analysis, and continuous improvement
  • Monitor and report on quality metrics, providing insights to stakeholders and driving data-led improvements
  • Collaborate with engineering, product, and program teams to ensure testing is embedded early in development.

Your Profile:

  • Proven experience in software quality assurance, including leadership of QA teams or functions
  • Strong experience designing and implementing test strategies and automation frameworks
  • Experience working with CI/CD pipelines and embedding automated testing into delivery workflows
  • Understanding of testing approaches for modern applications, including APIs, microservices, and cloud-based platforms
  • Experience with AI/ML systems or an understanding of the challenges of testing non-deterministic outputs and complex workflows
  • Experience working in regulated or compliance-driven environments
  • Strong communication and stakeholder management skills, with the ability to influence cross-functional teams

#LI-JC3

#LI-Remote

#LI-Hybrid

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

  • Various annual leave entitlements
  • A range of health insurance offerings to suit you and your family’s needs.
  • Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
  • Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
  • Life assurance
  • Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply

List #1

Day in the life

A picture of chemists on a superimposed periodic table
5 reasons why you should consider a career in Clinical Research

Teaser label

Inside ICON

Content type

Blogs

Publish date

01/17/2025

Summary

Five Reasons Why You Should Work at a Contract Research Organization Contract research organisations (CROs) play a pivotal role in advancing medical science, offering career opportunities tha

Teaser label

If you’re seeking a rewarding and fulfilling work environment, a career at a CRO might be the perfect fit.

Read more
Man with headphones on looking at a laptop
Tips to make a lasting impression in a video interview

Teaser label

Career Progression

Content type

Blogs

Publish date

05/10/2024

Summary

Although many employers are returning to the office, we’re still seeing a mix of both video and in-person interviews in application processes. Early in 2020, the number of companies using video

Teaser label

Ace your virtual job interview with these proven video interview tips.

Read more
4 life sciences jobs that are taking off

Teaser label

Inside ICON

Content type

Blogs

Publish date

11/24/2022

Summary

Life sciences are undeniably an exciting area to start and pursue a career in. In fact, the global life sciences space is predicted to be worth a massive $2 trillion in gross value by 2023. Co

Teaser label

Life sciences are undeniably an exciting area to start and pursue a career in.

Read more
View all

Similar jobs at ICON

AI Release Manager

Salary

Location

Romania, Bucharest

Location

Sofia

Prague

Warsaw

Bucharest

Remote Working

Remote or Office

Business Area

ICON Full Service & Corporate Support

Job Categories

IT Management

Job Type

Permanent

Description

As a Release Manager at ICON, you will be responsible for governing and orchestrating all releases across the multi-agent framework, agent services, and central AI platform. You will ensure that all r

Reference

JR153286

Expiry date

01/01/0001

Jonathan Cunliffe

Author

Jonathan Cunliffe
Jonathan Cunliffe

Author

Jonathan Cunliffe
Read more Shortlist Save this role
Read more Shortlist Save this role
AI Engineering Manager

Salary

Location

Ireland, Dublin

Location

Dublin

Remote Working

Hybrid

Business Area

ICON Full Service & Corporate Support

Job Categories

IT Management

Job Type

Permanent

Description

AI Engineering ManagerDublin, Hydrid As a AI Engineering & Operations Manager at ICON, you will play a pivotal role in shaping and delivering our enterprise AI strategy through the design, deployment,

Reference

JR153278

Expiry date

01/01/0001

Jonathan Cunliffe

Author

Jonathan Cunliffe
Jonathan Cunliffe

Author

Jonathan Cunliffe
Read more Shortlist Save this role
Read more Shortlist Save this role
Senior Manager, AI Engineering and Operations

Salary

Location

Ireland, Dublin

Location

Dublin

Remote Working

Hybrid

Business Area

ICON Full Service & Corporate Support

Job Categories

IT Management

Job Type

Permanent

Description

Senior Manager, AI Engineering & OperationsDublin, Ireland - hybridAs a Senior AI Engineering Operations Manager at ICON, you will play a pivotal role in shaping and delivering our Enterprise AI capab

Reference

JR153280

Expiry date

01/01/0001

Jonathan Cunliffe

Author

Jonathan Cunliffe
Jonathan Cunliffe

Author

Jonathan Cunliffe
Read more Shortlist Save this role
Read more Shortlist Save this role
Manager, KPI & Metrics – Global Service Desk

Salary

Location

Ireland, Dublin

Department

Information technology

Location

Dublin

Remote Working

Hybrid

Business Area

ICON Full Service & Corporate Support

Job Categories

IT Management

Job Type

Permanent

Description

Role Overview: The Manager, KPI & Metrics for the Global Service Desk is responsible for defining, governing, and reporting on key performance indicators (KPIs) and operational metrics that measure se

Reference

JR152295

Expiry date

01/01/0001

Maya Katsarska

Author

Maya Katsarska
Maya Katsarska

Author

Maya Katsarska
Read more Shortlist Save this role
Read more Shortlist Save this role
Manager, IT Development

Salary

Location

India, Trivandrum

Department

Information technology

Location

Chennai

Trivandrum

Remote Working

Hybrid

Business Area

ICON Full Service & Corporate Support

Job Categories

IT Management

Job Type

Permanent

Description

We are seeking a Software Engineering Manager to lead a team developing technology solutions that support clinical trial operations, data workflows, and compliance-driven processes. This role will ove

Reference

JR141151

Expiry date

01/01/0001

Shrayashi Ghosh

Author

Shrayashi Ghosh
Shrayashi Ghosh

Author

Shrayashi Ghosh
Read more Shortlist Save this role
Read more Shortlist Save this role
Manager, IT Operations (Labs)

Salary

Location

US, Farmingdale, NY

Department

Information technology

Location

New York

Remote Working

Remote or Office

Business Area

ICON Full Service & Corporate Support

Job Categories

IT Management

Job Type

Permanent

Description

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own I

Reference

JR147192

Expiry date

01/01/0001

Frank Lampart

Author

Frank Lampart
Frank Lampart

Author

Frank Lampart
Read more Shortlist Save this role
Read more Shortlist Save this role
View Jobs

Browse popular job categories below or search all jobs above