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Quality Process Specialist I

  1. Mexico City, Multiple US Locations
JR116253
  1. Quality Assurance
  2. ICON Full Service & Corporate Support
  3. Office Based

About the role

Quality Process Specialist

(Hybrid) 3 days peer week at the office

Location: Insurgentes Sur, CDMX

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

The Team:

We are looking for a new Quality Process Specialist to join our global, customer service oriented, fast paced team. This is a document management role with some technical tasks in support of our Electronic Document Management System (EDMS) used to manage policies and procedures.

You will be supporting both the employees that use our Electronic Document Management System (EDMS) as well as supporting the on-going maintenance and health of the documentation within the system. Our goal is to ensure that EDMS documentation is in compliance with internal processes and good documentation standards as well as ensuring all employee have access to documentation that are needed.  

What you will be doing:

  • Supporting users of our EDMS (process standards, system workflows, Global Document Control (GDC) standards, best practices)
  • Providing consultation to users of our EDMS
  • Troubleshooting and problem solving
  • Performing Quality Control Review (against standards) of the EDMS documentation
  • Routine compliance/tasks (health checks) of the EDMS documentation

To be successful in this role you will need:

  • Bachelor’s Degree/equivalent completed.
  • 3 years experience in Quality Management Systems (Veeva Vault Quality is preferred)
  • Strong customer service skills with professional demeanor
  • Excellent communication skills (verbal and written)
  • English advanced fluent
  • The ability to mentor/train other team members, when applicable
  • Strong problem solving and analytical skills to troubleshoot problems
  • Solution oriented
  • Design to learn and ask questions
  • Detail oriented



Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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