Research Associate II (Literature Reviews)

Research Associate II, ICO

At ICON, it's our people that set us apart.

As a global provider of drug development solutions, our work is serious business. But that doesn't mean you can't have fun while you do it. With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry. Are you one of them?

We are looking for passionate, resilient, and inspiring individuals to join our team. As the Research Associate II, you will assist the functional team throughout the life cycle of research projects and support data collection and management efforts. You will also manage the targeted literature review projects from the reception of the client's request to the reception of the client satisfaction survey, by searching and analyzing relevant information to answer customer's scientific requests and ensure their satisfaction.

The role

• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes, adding value to our business and meeting client needs
• Be the key contact for assigned clients and perform regular operational follow-up meetings to ensure clients satisfaction
• Qualify clients 'needs (lead / participate in client meeting (TC/WebEx, F2F, etc.)
• Write and negotiate proposals (scope, budget, timeline) with clients in a timely manner
• Proactively and independently expands knowledge base on department-specific related research methods
• Efficiently manages own workload with respect to project scope, timelines and quality
• Maintains awareness of the pharma/biotech/medical device industry landscape as it relates to outcomes research-related trends and challenges
• Performs other duties and tasks as are allocated at the reasonable discretion of the Company
• Supports MRT projects on a variety of research-related tasks or with limited scope of scientific expertise and, financial tracking
• Assisting on literature review projects including preparation of deliverables, literature and internet searches
• Supports data collection and management efforts including data entry and review, and data analysis including cleaning data, conduct of simple quantitative analysis and write up of results
• Identifies risks with assigned tasks and effectively executes strategies to minimize them
• Supports other project activities as needed

What you need

• A minimum of a Bachelor's degree or local equivalent, Master's degree preferred
• Minimum of 2 years professional experience
• Strong communication skills written and orally
• Strong computer skills, sound knowledge of MS Office Suite and Adobe
• Ability to negotiate with client (budget, timelines, limits, etc)
• Excellent customer service skills, including ability to communicate clearly and positively with clients (clarifying by questioning and reformulating) and resolve customer issues or complaints

Why join us?

Ongoing development is vital to us, and as a Research Associate II you will have the opportunity to progress your career, with the potential to move into other related areas to enhance your skill set. Our benefits package is competitive, our scope is international and we genuinely care about our people and their success.

ICON is an equal opportunity employer and committed to providing a workplace free of any discrimination or harassment.

EOE race/color/religion/sex/sexual orientation/gender identity/disability/vet/national origin