ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.
With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.
Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.
Resource Coordinator (Language Services)
Home or office based
The role:
To support the translation operational teams by recruiting, screening, testing, and maintaining the linguist supplier database for the ICON Language Services department while ensuring compliancy with department SOP requirements and processes.
Support the management of the Supplier Database, including, but not limited to contract renewal, upkeep of supplier contact information, supplier questionnaires, supplier KPIs, etc.
Recruit suppliers from external relevant databases and web sites to fulfill strategic and project translation needs
Conduct supplier interviews, supplier testing and coordinate the routing of supplier profiles through the approval process
Negotiate supplier rates
Monitor supplier reports, facilitate and participate actively in discussions on action plans on suppliers
Contribute to the scoping out and testing of new features of supplier database systems related to resource coordination
Support the supplier invoice payment process
Address supplier invoice queries
Handle other duties and tasks as allocated to you at the discretion of line manager
Responsible for ensuring compliance with all relevant SOPs, policies and procedures
Liaise between ICON Language Services project managers and suppliers to fulfill resource needs for projects
Effectively and expediently manage urgent queries and tasks related to resourcing needs
To be successful in the role, you will have:
Possess strong critical thinking skills
Ability to re-prioritize in a fast-paced working environment
Excellent organizational and time-management skills
Ability to work independently and as part of a support team is a must
Comply with ICON administrative, training and human resources policies
Assist with continuous departmental process improvements in addition to day-to-day duties
Experience in vendor management is preferred
Benefits of working in ICON:
Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.
At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
