Senior Learning & Development Coordinator - Hybrid - Mexico City
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
As part of the ICON University team, the Senior Learning and Development Coordinator is responsible for managing the end-to-end delivery of training programs, including scheduling, logistics, communications, and coordination with facilitators and vendors. The role involves maintaining learning calendars, preparing training materials, and ensuring smooth execution of both virtual and in-person sessions. A key focus is supporting the Learning Management System (LMS) by enrolling users, updating records, resolving user issues, and ensuring accurate tracking of learning activities. The role also includes working closely with business units, HR teams, and subject matter experts to understand training needs, support content development, and recommend improvements based on feedback. Additionally, the coordinator helps generate reports, track training compliance, support audits, and contribute to ongoing process improvements and innovations in learning delivery.
Your profile:
Recognize, exemplify and adhere to ICON's values, which center around our commitment to People, Clients and Performance.
As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
Provides programme support as assigned
Provide support for external and internal audits and/or client requests for training documentation on study staff including preparation of employee reports (training histories or learning plans when requested) and provision of scanned or actual paper files, when necessary.
Maintain departmental files, as necessary
Demonstrate leadership by working at a high level of quality with minimal supervision
Mentor and coach other Learning and development coordinators as required
Provide timely and professional customer service via ICON’s help desk application
Provide support for ICON systems that promote learning and development
Ability to communicate effectively with internal and external customers
Generate reports as necessary
Perform additional activities and responsibilities related to the job role and support ICON University activities as assigned.
Proactively informs Icon University management of department and or learning and development related issues.
Work collaboratively and proactively as part of the wider ICON University team
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
US/LATAM/CAN: experience in relevant discipline in Training, Learning & Development, Education, Management, HR or other
EU/APAC: In depth proven experience in relevant discipline in Training, Learning & Development, Education, Management, HR or other
Demonstrates the ICON competencies
Demonstrates excellent interpersonal and communication skills (oral and written).
Ability to work effectively and efficiently on global networked computers using current systems, and/or software including the MS Office applications: Excel, Powerpoint and Word.
Demonstrates high level of organisational skills, attention to detail and accuracy in work completion.
Ability to work as part of a remote global team
Ability to work effectively and efficiently with current learning and delivery technologies
Fluent in English (written and oral)
Ability to travel domestically and internationally as necessary and not expected to exceed 10%.
What are we looking for:
- 1+ year of learning and Development on system support or similar role experience within the industry
- Bachelor's degree in related field Proficiency in LMS platforms (e.g., Cornerstone, SuccessFactors, Workday Learning).
- Familiarity with adult learning principles and instructional design basics
- Customer service experience
- Experience in corporate L&D or HR roles preferred.
- Excellent communication and interpersonal abilities.
- Analytical mindset with attention to detail (for reporting and evaluation)
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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
