Senior Project Manager - Language Services

Senior Project Manager - Homebased - Mexico, Colombia, Brazil, Chile and Peru

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

As a Senior Project Manager in ICON’s Language Services department, you will lead complex translation and localization projects for pharmaceutical and clinical clients, ensuring seamless execution, high quality, and regulatory compliance. Acting as a trusted advisor and subject matter expert, you will manage client relationships, optimize workflows, and drive continuous improvement. You will also play a key role in mentoring others, solving complex challenges, and contributing to strategic initiatives that support the growth and integration of ICON’s Language Services.

What You Will Be Doing:

• Recognizing, exemplifying and adhering to ICON's values which centres around our commitment to People, Clients and Performance.
• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs. 
• Maintaining and sharing awareness of pharma/biotech/medical device trends and evolving client expectations.
• Independently managing complex, high-value translation and localization projects from initiation through delivery.
• Acting as the primary client partner, ensuring clear communication, managing expectations, and providing strategic guidance.
• Serving as a subject matter expert in Life Sciences translation and localization, advising both clients and internal teams.
• Taking full accountability for project quality, timelines, financial performance, and client satisfaction.
• Monitoring and managing project risks, developing robust mitigation plans to ensure successful outcomes.
• Identifying workflow inefficiencies and lead initiatives to streamline processes, automate tasks, and enhance scalability.
• Leading cross-functional collaboration across internal teams to ensure aligned service delivery and continuous improvement.
• Guiding clients on best practices, regulatory considerations, and tailored solutions based on project complexity and goals.
• Ensuring compliance with client requirements, industry standards, and relevant regulations across all deliverables.
• Driving and leading quality investigations, including root cause analysis and implementation of CAPAs.
• Contributing to the development and integration of new service offerings and operational innovations.
• Supporting budgeting, quoting, and pricing strategies to ensure profitability and alignment with client expectations.
• Presenting project insights, processing improvements, and client feedback to senior stakeholders and leadership.
• Promoting a culture of excellence and process improvement within the project management function.
• Mentoring and training junior and mid-level staff, encouraging professional development and skills growth.
• Actively expanding your own knowledge base on industry trends, client needs, and evolving service models.
• Supporting leadership with resource planning, strategic initiatives, and continuous evaluation of departmental performance
   

Your Profile:

• 5+ years of experience in project management within translation, localization, or language services.
• Expertise with Life Sciences translation projects (pharmaceutical, medical device, clinical, or biotech)
• Strong client relationship management and stakeholder engagement skills.Advanced proficiency in CAT tools, translation management systems, and project tracking software.
• Advanced proficiency in Microsoft Word, Excel, and other document formats (e.g., PDFs, XML, PowerPoint).

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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply