Site Engagement Manager

Site Engagement Liaison - Remote - Bulgaria

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking a Site Engagement Liaison to join our diverse and dynamic team.

As a Site Engagement Liaison at ICON, you will not have direct responsibility for on-site monitoring activities. However, you may provide support to clinical studies and conduct quality-related site visits as needed.
In this role, you will collaborate closely with study teams to develop and implement site engagement strategies, serving as a trusted advisor and facilitator. Your primary focus will be on identifying and removing site-level and enrollment-related barriers to enhance study performance and participant recruitment.

What you will be doing

• Serve as an effective communication “bridge” between sites, third party vendors and the sponsor

• Building and maintaining strong relationships with key stakeholders at clinical trial sites, including principal investigators, site coordinators, and research staff.

• Monitoring site performance metrics and providing regular updates to study teams on site engagement activities and outcomes.

• Collaborating with internal teams to develop and implement site engagement strategies tailored to the specific needs of each study and site.

• Identifying opportunities to improve site engagement and optimize site performance through regular communication and feedback mechanisms.

• Providing support and guidance to site staff on study protocols, procedures, and regulatory requirements, ensuring compliance and successful study conduct.

Your profile

• Bachelor’s degree or equivalent 

• Experience in clinical research and strong working knowledge of Good Clinical Practice

• Prior experience as a CRA would be an advantage

• Travel required ( approx. 50%)

• Fluent in English as well as required language to conduct day-to-day business

• Therapeutic expertise and knowledge of the clinical research landscape; ability to acquire and maintain therapeutic expertise to support portfolio needs

• Strong self-management and organizational skills; ability to manage workload, set personal priorities and adjust as needed

#LI-DS1

#LI-Remote

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply