Sr Client Services Associate, PCS

Senior Client Services Associate

Location: UK (Marlow/Eastleigh), France (Lyon) or US (Raleigh) (with some flexibility)

If you have an interest in languages and in coordinating patient-reported outcomes? This is an exciting opportunity to join the Author Collaborations team at Mapi Research Trust.

Within the Author Collaboration team, we develop partnerships between us, and the authors of research outcomes questionnaires and our clients' who will use this product in their own clinical trials.

As a Senior Client Services Associate you will be using your client management skills, to focus on providing outstanding customer service both with our author's, developing the research outcome assessments and clients. Your role objective will include managing budget, writing proposals and planning to organise project timelines.

Role Responsibilities:

• Develop proposals, discuss quotes, establish contract with the client
• Run the project to delivery endpoint, managing timelines throughout the project
• Establish customer relationships with our client's, author's and other internal teams
• Collaborate with internal language services teams for linguistic validation and translation

To succeed you will need:

• Previous experience in the translation industry as well as COA PRO translation field particularly in managing linguistic validation projects and eCOA processes
• Outstanding customer service
• Previous experience in linguistics validation and
• Strong attention to detail, organizational skills and proactive work ethic
• Fluency in English both orally and in writing with strong communication skills
• Experience in managing multiple, varied tasks simultaneously and independently
• Applicants must also be able to demonstrate drive, passion, and autonomy. A background/qualification Languages, English, Marketing or Business is preferred but not essential.

About Mapi Research Trust

Mapi Research Trust (MRT) is a non-profit organization dedicated to improving patients' quality of life by facilitating access to Patient-Centered Outcome (PCO) information. We promote scientific approaches in the PCO field and encourages exchanges between academics, pharmaceutical companies, and international organizations around the world in the service of incorporating the patient's voice into every step of the development process of new treatments. https://mapi-trust.org//

Mapi Research Trust and ICON Plc are equal opportunity employers - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment