Sr Director, Research Services

Position Summary

Manage and direct the assigned program management group responsible for the Clinical Operations aspects of late phase clinical research.

Responsible for assigned program management function, overseeing the consistency and quality of study communications, direction, implementation, coordination, execution, control and completion for the Clinical Operations aspects of late phase clinical research 

• Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
• As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• Travel (approximately 30%) domestic and/or international
• Direct, manage and ensure tight collaboration within a team of Directors and Program Managers for the over-all consistency and quality of the Clinical Operations aspects of late phase clinical research including communications, planning, implementation, execution, control and completion.
•  Oversee and manage all program management study resources to ensure that established cost, time, and quality goals are met
• Provide technical support and guidance (including scope definition, risk identification and mitigation, resource planning, goals and deliverables) to all program management staff
• Keeps business sponsors, program management staff and any other business-unit leadership (as necessary) regularly informed of study progress, risks and issues through periodic reporting and identifies and escalates impact to scope, resources, schedule or budget through standard methods
• Oversee the tracking of trial deliverables using appropriate tools
• Conduct evaluations and assessment and implements required changes for all studies (including mid-trial recovery of at-risk trials, re-scoping, postponement, or cancellation)
• Manage development, provide direction and support, and mentor program management team members
• In conjunction with the PMO, develop and implement new and improved processes related to trial planning, budgeting, control and management
• Plan capacity across new/existing program management resources and secure needed resources
• Measure and report PMO-driven KPIs and lead continuous improvement within program management
• Identify root cause of issues and lead continuous process improvement initiatives in conjunction with the PMO

• Directors, Research Services
• Program/Research Services Managers (all levels)

•  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Track record of successful management of the Clinical Operations aspects of regional/global studies/programs
• US/LATAM/CAN: A minimum of fifteen (15) years of clinical research experience with at least twelve (12) years of project/program management experience
• EU/APAC: An Expert with in-depth knowledge of clinical trial research experience with significant experience of clinical trial management.
• Deep knowledge of clinical research management techniques and tools
• Direct work experience in a clinical management environment (global experience preferred)
• Proven experience in people management
• Proven experience in trial planning, risk, issue and change management
• Ensures effective execution of governance for individual clinical trials
• Ability to work closely within the Clinical Research business unit to understand customer's needs
• Strong analytical skills and business acumen which enables clear study budget and issue forecasting
• High level of integrity which inspires and demands the highest standards from a professional and ethical perspective
• Demonstrated leadership track record and effective interpersonal skills
• Ability to create an environment where employees have a sense of ownership that will lead to increases in productivity and efficiency
• Results oriented, accountable, motivated and flexible
• Excellent time management, critical thinking, decision making, interpersonal skills
• Excellent presentation, verbal and written communications skills
• Proficiency in project management software preferred
• Key Competencies:
• Critical thinking and problem solving skills
• Strategic skills and innovative
• Planning and organizing
• Decision-making
• Communication skills
• Influencing and leading
• Delegation
• Team Work
• Negotiation
• Conflict Management

Due to the nature of this position it may be required for the employee to travel.  Therefore, dependent on the employee’s location, the employee may be required to possess a valid Driver’s license.

University/Bachelors Degree in medicine, science or equivalent degree/experience

Other than working with a great team of smart and energetic people, we also offer a very competitive salary and benefits package that includes an excellent pension scheme, private health care, life assurance, and staff recognition schemes.  This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.   

Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.

ICON plc Company is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.