Sr Manager, DOCS Operations

Sr. Manager, LATAM Regional Lead Site Management

Location: Remote (Argentina / Brazil / Mexico)

Position Summary:

If you are seeking a career where you can truly make a difference in the lives of others, then here is your chance. DOCS is hiring a Sr. Manager, LATAM Regional Lead Site Management (m/f) to work closely together with one of the most successful pharmaceutical companies in the world. If you are a Clinical Operations Sr. Manager or FSP Regional Program Manager with high expertise in line- and with client management anywhere in LATAM willing to work home based and open for a new challenge, we would like to get to know you.

Key responsibilities:

• To lead and support the Regional Line Management Team, while managing the client's demands.
• To assist our client in performing oversight in fulfilling its site management activities and obligations in relation to clinical studies as the primary sponsor of those studies.
• Create a culture of process improvement with a focus on streamlining processes adding value to business and meeting our client's needs.
• Interact with strategic partners (KOLs, Investigators and Site Staff) as necessary for execution of clinical trials and reinforcement of the company's brand.
• Ensure that staff achieve expected quality compliance standards.
• Support staff to achieve delivery of study objectives.
• Provide leadership in the continuous improvement in performance.
• Support staff with action plan development and resolution of findings from Clinical Quality Assurance audits.
• Conduct resource planning and metrics review with site management.
• Conduct staff regular performance assessments and personal/career discussions with direct reports.
• Responsible for providing regular updates to Director level Management and adhering to metrics.
• Responsible for leading ongoing regional functional meetings and attending governance meetings in representation of LATAM.
• Account Management & Client satisfaction: managing clients' expectations and the Account relationship to ensure issues and clients' needs are proactively addressed.
• Business Development: act as Operational Expert for New Business Opportunities that relate to FSP and large scale Programs. Participate in bid Business Development Activities, as required.
• Finances: oversight and accountability for your Regional finances.

Education & Experience

• Bachelor's Degree or local equivalent, in life sciences, medicine or related discipline
• 3+ Years' experience as Clinical Operations Manager or Clinical Program Manager with proven success in managing teams and building client relationships while growing a program
• Profound knowledge of clinical trial processes and operations within Latin American countries (ARG, BRA, CHI, COL, MEX, PER)
• Strong understanding of ICH/GCP guidelines