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Sr Manager, Site Activation - Home Based

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About the role

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The site activation manger is responsible for ensuring the successful and timely activation and maintenance of investigative sites to ensure that sites are activated in line with the study timelines and client expectation.  This role can be filled anywhere in the U.S. or E.U.
 
Overview of the Role
  • Prepare/contribute to client and project specific site activation strategy and site activation plan and work cross-functionally to ensure that the sites and countries chosen optimize opportunities for successful delivery of the project for the benefit of both ICON and client.
  • Ensure adequate oversight of project in terms of timely delivery of key timelines and that the impact of missed deliverables is understood by all key stakeholders.
  • Attend client calls, where required and ensures that both the interests of ICON and the client are robustly defended.
  • Manages the contribution of key study stakeholders to ensure optimum performance and cross-collaboration.
  • Create and maintain an environment of “trusted partner” which allows successful delivery of site activation through clear and open dialogue and use of “best practice” communication.
  • Invokes lessons learned and defines and uses other strategies/tools as required to assure optimized delivery and client satisfaction.
  • Foster and develop key relationships with clients and internal customers and where needed participates in customer satisfaction initiatives.
  • Support sales preparation calls including bid-defense and study kick-off meetings where required.
  • Oversees day to day management of all aspects of site activation in the projects assigned.
  • Ensures that each project has a site activation plan and that the study is being conducted in accordance with that plan.
  • Ensure effective resource planning and allocation within projects assigned.
  • Ensure effective utilization and recovery of site activation resources within projects assigned and that those resources are budgeted and contracted.
  • Effectively manage change with respect to process improvement initiatives across site activation. 
  • Works closely with peers to ensure global consistency in the successful execution of site activation activities & services across the SSU function.
  • Ensures that study performance is objectively & systematically measured and reviewed on a regular basis & reports status to line manager and senior management
  • Manages and escalates any significant variations to study budgets, identifies out of scope activities and inputs into change orders as required.
 
Requirements of the Role
  • Bachelors’ degree or local equivalent in medicine, science, or equivalent.
  • Previous experience as a Site Activation Manager
  • Previous SSU experience
  • Previous experience in client management
  • 5 years within clinical research with at least 2 of these leading global project deliverables and/or global project resources or equivalent.
  • Client focused
  • Excellent negotiation & relationship building skills
  • Excellent conflict management skills
  • Excellent communication skills with demonstrated coaching and mentoring skills
  • Due to the nature of this position it may be required for the employee to travel up to 20%. 
Benefits of Working in ICON
 
Other than working with a great team of smart and energetic people, we also offer a very competitive salary and benefits package that includes an excellent pension scheme, private health care, life assurance, and staff recognition schemes.  This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.  We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.   
 
ICON is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.
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