Sr Mgr, Clinical Operations

Hi,

Are you passionate about improving the quality of human life? If so, we invite you to join us in creating a healthier world tomorrow.

ICON is a global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries. We specialize in the strategic development, management and analysis of programs that support Clinical Development - from compound selection to Phase I-IV clinical studies.

We started as a team of 5 members in 1990 & today we are ranking at top 4 worldwide based on revenue of 2015. Currently we have 12200+ employees across the globe. ICON is a $1.575bn company having its presence across 89 offices in 37 countries.

Job Title                                 : Senior Manager - Clinical Operations management

Type of Employment           : Full Time

Location                                 :Sydney, Australia (Office Based)

Summary:

•      To effectively manage the activities of individual studies in a manner that ensures all timeframes and targets are met and that costs are kept under control.

Experience Required

• *Responsibilities in regard to resourcing, line management, training, functional delivery and input on discussions around quality and operational delivery measurements within the Clinical Operations group at country level. 

Collaboration and reporting to the Director/Senior Director or VP on the above. \

*Leading the overall delivery, through your operational team, to drive execution of service, client satisfaction, quality and efficiencies.

• *Input to Director/Senior Director or VP on budgeting discussions for your country to drive productivity and quality within the region. 

• *Communicate with the Director/Senior Director and/or VP Clinical Operations, on all critical issues and business growth opportunities. To keep your Director/Senior Director or VP informed of all critical sponsor issues and the solutions that are being worked on. 

• *Working closely with Director/Senior Director and/or VP Clinical Operations on Business Development opportunities to support the growth of the country and provide regional/client based knowledge to achieve success. 

• Working as a key project lead on process improvement, efficiencies and technological development to enable to group to deliver on its year on year targets. 

• Working across your peer group to develop key people processes, success to be implemented into the region. 

• Lead key initiatives at the manager level across the global clinical operations group. To ensure best practice and continuity in the ICON services. 

• *A key contact for the country in regard to operational questions and escalations 

• *Working with Director/Senior Director and/or VP Clinical Operations to develop key relationships with the wider business at country level. 

• *Working on initiatives lead by functional heads of CRA monitoring and Study Start up activities to support global consistency, focus and development across their remit. 

• Drive innovation and continuous improvement in all areas of responsibility. 

• Travel (approximately 40%-50% depending on country structure and direct report levels) domestic and/or international 

• Assist with training for CRA/SSU Managers and Associates as required. 

• Conduct regular 1:1 discussions with direct reports and lead team meetings at country and manager team level. 

• Act as country level client liaison 

• Represent Clinical Operations at Sponsor and internal audits. 

• Recognize, exemplify and adhere to ICON's values around our commitment to People, Clients and Performance. 

• As a Senior Manager, you are expected to recognize the importance of and create a culture of continuous improvement with a focus on streamlining our processes, adding value to our business and meeting client needs. 

• Other duties as assigned

Academic or Trade qualifications:

•      Minimum educational degree requirements:  Bachelor’s degree in Life science

Benefit Working with ICON:

Other than working with a great team of smart and energetic people, we also offer a very competitive salary and benefits package that includes an excellent pension scheme, private health care, and life assurance and staff recognition schemes. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage. 

PROCESS

Technical and competency selection:

When you spot an opportunity you’re interested in and submit an application, one of our Talent Acquisition Specialists will contact you to evaluate your suitability for this position, as well as for other openings within the business.

The evaluation will look at your technical skills and your competencies – for example, delivering excellence.

Interview

After this, we’ll let you know if we’ll be progressing with your application. If you have been successful at this stage, we will talk you through a telephone interview. This will then be followed by an interview with our Hiring Manager, either face to face or by tele-conference.

Offer

If you’re successful, we will notify you with details of the offer, talk you through our culture and values, answer any questions you may have – and above all, welcome you to the ICON team.