JUMP TO CONTENT
Shortlist
search jobs Search
About the role ICON and you Application Process Day in the life Who we are

Team Lead, Data Centre Operations

015489_2

About the role

This vacancy has now expired. Please click here to view live vacancies.
An exciting opportunity has arisen in ICON Central Laboratories’ (ICL) working within the Project Management team. Supervises IT Datacenter Operations teams in their daily tasks to support and maintain datacenter operations for the ICON IT Global Business Services organization.  Assists datacenter management in the coordination of system and infrastructure administration functions to ensure an efficient, reliable and secure infrastructure.Coach, mentor and develop direct reports and delegate work appropriately.
    • Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance.
    • As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
    • Travel (approximately 5%) domestic and/or international
    • * Works with datacenter management to coordinate datacenter schedules, plans, timelines and resource assignments
    • * Daily supervision of IT Datacenter Operations personnel with responsibility for maintaining the availability of global infrastructure and applications
    • * Keep Management apprised of any system level issue that may affect system availability
    • Works with the Disaster Recovery Lead to ensure that the annual disaster recovery testing is planned and executed as required
    • Provide technical consulting and hands on assistance as required during critical situations when problems arise
    • * Planning and coordination of server installations, upgrades, routine maintenance and vendor-supplied patches in accordance with established Information Technology (IT) policies and procedures
    • * Ensures that team members implement system changes in a fashion whereby user impact is minimal.  Effective communication to office staff and local management is necessary for any significant system changes or planned system outage activities
    • *Maybe asked to attend weekly Change Control and Problem Management meetings to gain awareness of changes to the landscapes/problems within the global computing environment and to ensure the appropriate actions are taken
    • Prioritize and assign Service Desk tickets to team members as appropriate.
    • Provide timely response to escalations in accordance with service level agreements (SLAs); act as technical escalation and resource to team members
    • Provides input and aids in the development of IT Operations Standard Operating Procedures, working procedures and test scripts
    • Research software and systems products and technologies to justify recommendations and support purchasing efforts.
    • * Coordinate and collaborate with other functional areas within IT to ensure availability, reliability and scalability of global infrastructure to meet business requirements.
    • * Ensure that all required datacenter checks and controls are performed according to the established schedule
    Special projects as assigned 
Role Requirements
 
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Strong communication, presentation, and documentation skills required.
  • US/LATAM/CAN:  A minimum of 7 years of related experience in a technical position supporting server environments required.
 
  • EU/APAC:  In depth proven related experience in a technical position supporting server environments required. 
  • A team player with ability to communicate across functional departments.
  • Ability to contribute to and to execute the company's IT vision.
  • Ability to define problems, analyze relevant data, establish facts and draw valid conclusions
  • Working knowledge of various technologies including items such as: Operating Systems, Exchange, clustering services, TCP/IP (and network services), VoIP and VPN
  • Experience installing, configuring, and maintaining server/network hardware and associated equipment.
  • General knowledge of storage technologies such as storage area network (SAN) or Network-attached storage (NAS) as well as Unix based operating systems.
  • Due to the nature of this position it may be required for the employee to travel.  Therefore, dependent on the employee’s location, the employee may be required to possess a valid driver’ss license.
    • Bachelor’s Degree, or local equivalent, in related field or equivalent relevant work experience; Industry standard certifications preferred..
What’s Next?
Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.
List #1

Day in the life

Blood cancer cells
Blood Cancer Day - Raising Awareness and Driving Change

Teaser label

Industry

Content type

Blogs

Publish date

05/29/2025

Summary

Blood Cancer Day Blood Cancer Day is a powerful reminder of the millions of individuals and families whose lives are affected by hematological malignancies every year. These diseases are complex,

Teaser label

Learn how clinical research is transforming the future for those affected by hematological cancers.

Read more
Silver ribbon
Recognising World Schizophrenia Day through Research and Compassion

Teaser label

Industry

Content type

Blogs

Publish date

05/22/2025

Summary

World Schizophrenia Awareness Day 2025 Every year on 24 May, World Schizophrenia Awareness Day offers a vital opportunity to raise awareness, dismantle stigma, and celebrate the strength of individ

Teaser label

Explore how ICON is advancing schizophrenia research and addressing stigma through clinical innovation.

Read more
Ovarian cancer knot being held in woman's hands
Standing Strong on Ovarian Cancer Day

Teaser label

Inside ICON

Content type

Blogs

Publish date

05/08/2025

Summary

Standing Strong on Ovarian Cancer Day:    ICON's Commitment to Advancing Care Ovarian cancer remains one of the most challenging gynaecologic malignancies, both in terms of detection and treatmen

Teaser label

Martin Lachs, VP, Oncology Project Management at ICON discusses ICON’s role in advancing ovarian cancer research.

Read more
View all

Similar jobs at ICON

Medical Research Associate

Salary

Location

US, Lenexa KCI (PRA)

Department

Full Service - Early Clinical and Bioanalytical Solutions

Location

Lenexa

Job Categories

Clinic

Job Type

Temporary Employee

Description

We are currently seeking a Medical Research Associate to join our diverse and dynamic team. As a Medical Research Associate at ICON, you will be responsible for meeting/greeting clinical research volu

Reference

JR128255

Expiry date

01/01/0001

Kahla Cureton

Author

Kahla Cureton
Kahla Cureton

Author

Kahla Cureton
Read more Shortlist Save this role
Read more Shortlist Save this role
Manager, Clinical Operations

Salary

Location

United States

Department

Clinical Trial Management

Location

United States

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Clinical Trial Management

Job Type

Permanent

Description

We are currently seeking a Manager, Clinical Operations to join our diverse and dynamic team. As a Manager, Clinical Operations at ICON, you will play a pivotal role in overseeing the execution of cli

Reference

2025-119950

Expiry date

01/01/0001

Kala Murphy

Author

Kala Murphy
Kala Murphy

Author

Kala Murphy
Read more Shortlist Save this role
Read more Shortlist Save this role
Clinical Research Associate (Chicago)

Salary

Location

United States

Department

Clinical Monitoring

Location

United States

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Clinical Monitoring

Job Type

Permanent

Description

As a Clinical Research Associate you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

Reference

2025-119949

Expiry date

01/01/0001

Kala Murphy

Author

Kala Murphy
Kala Murphy

Author

Kala Murphy
Read more Shortlist Save this role
Read more Shortlist Save this role
Senior Technical Writer - Imaging Analysis Platforms

Salary

Location

US, Blue Bell (ICON)

Department

Full Service - Development & Commercialisation Solutions

Location

Blue Bell

Rochester

Job Categories

Analyst

Job Type

Permanent

Description

We are currently seeking a Senior Technical Writer to join our diverse and dynamic team. As a Senior Technical Writer at ICON, you will play a key role in producing high-quality documentation that sup

Reference

JR130426

Expiry date

01/01/0001

Kris Costello

Author

Kris Costello
Kris Costello

Author

Kris Costello
Read more Shortlist Save this role
Read more Shortlist Save this role
Clinical Site Contracts Negotiator

Salary

Location

Brazil, Sao Paulo

Location

Sao Paulo

Job Categories

Contracts Administration

Job Type

Permanent

Description

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.We are look

Reference

JR130080

Expiry date

01/01/0001

Ana Lucia

Author

Ana Lucia
Ana Lucia

Author

Ana Lucia
Read more Shortlist Save this role
Read more Shortlist Save this role
Clinical Research Associate (Nebraska)

Salary

Location

United States

Department

Clinical Monitoring

Location

United States

Remote Working

Remote

Business Area

ICON Strategic Solutions

Job Categories

Clinical Monitoring

Job Type

Permanent

Description

As a CRA you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

Reference

2025-119292

Expiry date

01/01/0001

Kala Murphy

Author

Kala Murphy
Kala Murphy

Author

Kala Murphy
Read more Shortlist Save this role
Read more Shortlist Save this role
View Jobs

Browse popular job categories below or search all jobs above