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Team Lead, Data Centre Operations

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About the role

This vacancy has now expired. Please click here to view live vacancies.
An exciting opportunity has arisen in ICON Central Laboratories’ (ICL) working within the Project Management team. Supervises IT Datacenter Operations teams in their daily tasks to support and maintain datacenter operations for the ICON IT Global Business Services organization.  Assists datacenter management in the coordination of system and infrastructure administration functions to ensure an efficient, reliable and secure infrastructure.Coach, mentor and develop direct reports and delegate work appropriately.
    • Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance.
    • As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
    • Travel (approximately 5%) domestic and/or international
    • * Works with datacenter management to coordinate datacenter schedules, plans, timelines and resource assignments
    • * Daily supervision of IT Datacenter Operations personnel with responsibility for maintaining the availability of global infrastructure and applications
    • * Keep Management apprised of any system level issue that may affect system availability
    • Works with the Disaster Recovery Lead to ensure that the annual disaster recovery testing is planned and executed as required
    • Provide technical consulting and hands on assistance as required during critical situations when problems arise
    • * Planning and coordination of server installations, upgrades, routine maintenance and vendor-supplied patches in accordance with established Information Technology (IT) policies and procedures
    • * Ensures that team members implement system changes in a fashion whereby user impact is minimal.  Effective communication to office staff and local management is necessary for any significant system changes or planned system outage activities
    • *Maybe asked to attend weekly Change Control and Problem Management meetings to gain awareness of changes to the landscapes/problems within the global computing environment and to ensure the appropriate actions are taken
    • Prioritize and assign Service Desk tickets to team members as appropriate.
    • Provide timely response to escalations in accordance with service level agreements (SLAs); act as technical escalation and resource to team members
    • Provides input and aids in the development of IT Operations Standard Operating Procedures, working procedures and test scripts
    • Research software and systems products and technologies to justify recommendations and support purchasing efforts.
    • * Coordinate and collaborate with other functional areas within IT to ensure availability, reliability and scalability of global infrastructure to meet business requirements.
    • * Ensure that all required datacenter checks and controls are performed according to the established schedule
    Special projects as assigned 
Role Requirements
 
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Strong communication, presentation, and documentation skills required.
  • US/LATAM/CAN:  A minimum of 7 years of related experience in a technical position supporting server environments required.
 
  • EU/APAC:  In depth proven related experience in a technical position supporting server environments required. 
  • A team player with ability to communicate across functional departments.
  • Ability to contribute to and to execute the company's IT vision.
  • Ability to define problems, analyze relevant data, establish facts and draw valid conclusions
  • Working knowledge of various technologies including items such as: Operating Systems, Exchange, clustering services, TCP/IP (and network services), VoIP and VPN
  • Experience installing, configuring, and maintaining server/network hardware and associated equipment.
  • General knowledge of storage technologies such as storage area network (SAN) or Network-attached storage (NAS) as well as Unix based operating systems.
  • Due to the nature of this position it may be required for the employee to travel.  Therefore, dependent on the employee’s location, the employee may be required to possess a valid driver’ss license.
    • Bachelor’s Degree, or local equivalent, in related field or equivalent relevant work experience; Industry standard certifications preferred..
What’s Next?
Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.
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