Team Lead, Language Services
- Sofia, Prague, Warsaw, Bucharest, Gdansk
- ICON Full Service & Corporate Support
- Project/ Program Management
- Office or Home
TA Business Partner
- Full Service Division
About the role
This vacancy has now expired. Please click here to view live vacancies.
Team Lead, Language Services - Poland/Bulgaria/Czechia/Romania - Home or office based
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
The Team Lead oversees a Language Services team of Localization Engineers and DTP Specialists. This team is supporting the translation and localization of clinical‑trial materials for internal and external clients worldwide. Operating in a regulated, client‑focused environment, the role ensures excellence, quality, compliance, and continuous improvement while nurturing team capability and supporting strategic growth of language services within ICON’s Clinical & Scientific Research (PCS) division. The Team Lead is a subject‑matter expert in localization workflows, language‑technology tools, and ideally Life‑Sciences regulatory requirements, and acts as a senior escalation point for complex projects and strategic client relationships.
Job Requirements
- Experience: Minimum 6 years’ experience in translation/localization or operations management, including coaching or mentoring a team.
- Domain expertise: Demonstrated expertise in Life‑Sciences and Healthcare related translation (pharmaceutical, clinical trials, biotech, or medical devices).
- Standards & compliance: Understanding of localization workflows, quality and risk‑management practices, and industry standards (GxP, ISO 9001/17100/13485).
- Quality management: Hands‑on experience with quality investigations, root‑cause analysis, and CAPA implementation.
- Client engagement: Proven ability to build and maintain strategic client relationships and contribute to business development through solution‑focused thinking.
- Technology: Advanced proficiency with AI, CAT tools, TMS platforms, and structured‑content formats (XML, SGML, PDF, etc.).
- Automation: In depth knowledge of process automation using the latest technologies, programming and script languages
- Soft skills: Excellent communication, stakeholder‑management, and organisational skills; able to thrive under tight deadlines with minimal supervision.
- Languages: Fluency in English; additional languages an advantage.
Key Responsibilities
Strategic
- Service growth: Champion the growth, integration, and visibility of language services within ICON’s PCS portfolio, aligning with organisational goals and client needs.
- Industry awareness: Maintain expert‑level knowledge of localisation, language‑technology, and Life‑Sciences regulatory trends; disseminate insights to project teams.
- Client partnerships: Strengthen client relationships by supporting pre‑sales solutions, participating in strategic reviews, and identifying opportunities for service expansion.
- Process innovation: Design and implement scalable project‑management practices, operational systems, and best‑practice documentation that drive efficiency, quality, and risk mitigation.
- People leadership: Lead and develop a high‑performing team through proactive coaching, resource planning, performance management, and recognition programmes.
Functional
- Management of team capacity
- Operational oversight: Ensure the constant support of the delivery of high‑quality, compliant translation and localisation services across all projects; monitor metrics and escalate issues as needed.
- Project leadership: Serve as senior escalation point and/or manager for complex, high‑visibility assignments, guaranteeing timeline, budget, and quality objectives.
- Risk management: Identify project risks early, define realistic assumptions in proposals, and oversee execution of mitigation or CAPA actions.
- Continuous improvement: Drive continuous improvement by capturing client feedback, conducting root‑cause analyses, and embedding lessons learned across teams.
- Representation: Represent the department at internal/external meetings, audits, and regulatory inspections.
- Tool & process ownership: Maintain and enhance department‑specific workflows, tools, checklists, and knowledge repositories.
- Compliance: Ensure full team compliance with SOPs, policies, procedures, training records, and applicable ISO/GxP requirements.
- Additional duties: Perform other duties as reasonably assigned to support departmental goals and service excellence.
What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
Impactful work. Meaningful careers. Quality rewards.
At ICON, our employees are our greatest strength. That’s why we are committed to empowering you to live your best life, both inside and outside of work. Whether your ambition is lead a global team, become a deep scientific or technical expert, work in-house with our customers or gain experience in a variety of different ICON functions, we will support you in realising your full potential. Learn more about Our Culture at ICON
Day in the life
Teaser label
Inside ICONContent type
BlogsPublish date
01/17/2025
Summary
Five Reasons Why You Should Work at a Contract Research Organization Contract research organisations (CROs) play a pivotal role in advancing medical science, offering career opportunities tha
Teaser label
Career ProgressionContent type
BlogsPublish date
05/10/2024
Summary
Although many employers are returning to the office, we’re still seeing a mix of both video and in-person interviews in application processes. Early in 2020, the number of companies using video
Teaser label
Inside ICONContent type
BlogsPublish date
11/24/2022
Summary
Life sciences are undeniably an exciting area to start and pursue a career in. In fact, the global life sciences space is predicted to be worth a massive $2 trillion in gross value by 2023. Co
Similar jobs at ICON
Salary
Location
Poland, Gdansk
Location
Gdansk
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Project/ Program Management
Job Type
Permanent
Description
Job Advert PostingAt ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’
Reference
JR138203
Expiry date
01/01/0001
Author
Lourdes Roy PratsAuthor
Lourdes Roy PratsSalary
Location
Mexico, Mexico City
Location
Mexico City
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Project/ Program Management
Job Type
Permanent
Description
We are currently seeking a Project Associate to join our diverse and dynamic team. As a Project Associate at ICON, you will play a pivotal role in providing key administrative support in clinical oper
Reference
JR140439
Expiry date
01/01/0001
Author
Ana LuciaAuthor
Ana LuciaSalary
Location
US, Lenexa KCI (PRA)
Department
Full Service - Early Clinical and Bioanalytical Solutions
Location
Lenexa
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Project/ Program Management
Resourcing
Job Type
Permanent
Description
We are currently seeking a Resource Planning Associate to join our diverse and dynamic team. As a Resource Planning Associate at ICON, you will play a pivotal role in supporting the resource planning
Reference
JR138685
Expiry date
01/01/0001
Author
Lauren BerrettaAuthor
Lauren BerrettaSalary
Location
Poland, Warsaw
Department
Language Services
Location
Warsaw
Gdansk
Remote Working
Office or Home
Business Area
ICON Full Service & Corporate Support
Job Categories
Project/ Program Management
Job Type
Permanent
Description
The language services team within ICON is seeking highly skilled and experienced COA Project Manager to oversee projects related to COAs.The ideal candidate will have a strong background in project ma
Reference
JR140002
Expiry date
01/01/0001
Author
Clodagh FinneganAuthor
Clodagh FinneganSalary
Location
US, Blue Bell (ICON)
Department
Full Service - Commercial Solutions
Full Service - Symphony Health
Location
Blue Bell
Remote Working
Office or Home
Business Area
ICON Full Service & Corporate Support
Job Categories
Project/ Program Management
Job Type
Permanent
Description
Symphony Health comprises curious thinkers and intellectual problem solvers driving the healthcare data industry forward. We leverage our large, integrated healthcare data repository and our analytic
Reference
JR133535
Expiry date
01/01/0001
Author
Lindsey EltzrothAuthor
Lindsey EltzrothSalary
Location
Japan, Tokyo
Department
Language Services
Location
Tokyo
Seoul
Remote Working
Office or Home
Business Area
ICON Full Service & Corporate Support
Job Categories
Project/ Program Management
Job Type
Permanent
Description
【今回の採用目的と背景】事業拡大に伴い、日本国内のサービスを強化するため新たに Project Manager/Project Analystを増員募集します。※現在日本組織は Project Manager 4 名、Client Service Associate 2名(こちらの2チームが統合)【職務内容】※以下クライアント = ICON グローバルにおける全部門。同部門の Project Ma
Reference
JR132677
Expiry date
01/01/0001
Author
Mai TakanashiAuthor
Mai Takanashi