Account Executive

Position: Account Executive (Bioanalytical)

Location: Remote (Northeast region)

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organization: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organization that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.


The Overview:

The Account Executive is a manager of client relationships by developing knowledge of the client's business objectives, goals, markets and needs in order to deliver appropriate solutions. The focus of the position is providing industry knowledge, program planning, consultation & client recommendations, budget & performance guarantee management, up-selling and revenue & activity forecasting.

Description:

Serve as primary interface to assigned clients, responsible for overall relationship and satisfaction. Provide ongoing consultation on all aspects of program/product/service strategy and incentives. Accurately manage client billing, revenue and activity forecasting, performance guarantees and annual budget/contract renewals. Provide regular reports to clients on budget, delivery timelines, activity, evaluation, program/product/service recommendations and strategic plans. Work with Client Service team to develop client-specific work-plan. Monitor the program/product/service delivery to ensure contract requirements and client expectations are met. Communicate client needs in a timely and effective manner to Client Service team and other appropriate departments. Track projects through completion and implementation. Manage relationships with clients' other vendor partners as appropriate. Provide support to Sales team on issues such as strategy and program/product/service design. Consult with Sales team on customer contract negotiations regarding program/product/service delivery timelines, statements of work and investment schedules. Coordinate with Director and Sales Representative or similar to identify up-sell opportunities with existing customers. Stay abreast of industry trends; responsible for consulting with clients on trends. Provide client feedback to subject matter experts and Client Service teams for development and process improvement. Participate in internal developmental and administrative committees and in external professional organizations, as appropriate. Prepare monthly, quarterly and annual or ad hoc reports on client performance statistics with both qualitative and quantitative data. Develop and maintain knowledge of competitors in the market and other third-party vendors in existing client base. Provide feedback to Marketing, Product Development, Research and all appropriate cross-functional departments regarding client and market needs and competitive data. Use the time reporting system; signing and reporting all exception time on a weekly basis. Complete other administrative tasks, such as travel and expense reporting or similar, in a timely manner. Perform responsibilities in a professional manner, meeting the Company’s mission and goals.

You will need:
To be successful in this role you should have a solutions sales background with a minimum track record of 5 years success, preferably in a Biotechnology or Pharmaceutical environment.
You will also have a Bachelor's Degree in Life Sciences, Technology or a related discipline.
Knowledge of and experience in the area of clinical trials would also be a distinct advantage.

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.