Business Operations Analyst

Business Operations Specialist- Hybrid, Philadelphia or Cambridge

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking a Business Operations Analyst to join our diverse and dynamic team. As a Business Operations Analyst at ICON, you will analyze activity performance, develop accurate reporting tools, ensure consistent project reporting, conduct cost/benefit analyses, and drive continuous improvement efforts across the organization by collaborating with various departments.

What You Will Be Doing:

• Develop and maintain custom sales and expense tracking dashboards.

• Identify process improvement opportunities and recommend action plans.

• Implement tools and analytical measures for guidance to finance, operations, and senior management.

• Manage Key Financial Performance Indicators (KPIs).

• Track, monitor, and update sales opportunities across business units.

• Coordinate revenue and backlog forecasting in collaboration with Finance.

• Provide regular reports on key financial metrics, participate in Salesforce software training, and assist in developing Project Management work process documents.

Your Profile:

• Bachelor's degree in Business Administration, Finance, or a related field.
• 3 to 6 years of experience in Contracts, Business Operations, Purchasing or financial analysis.
• Proficiency in using data visualization tools and dashboard creation.
• Strong analytical and problem-solving skills.
• Purchase Order creation experience required.
• Experience using MS Excel for data analysis.
• Familiarity with Salesforce or SAP Ariba software is a plus.
• Available to be in office 3 days a week in Cambridge, MA

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply