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About the role ICON and you Application Process Day in the life Who we are

Call Center Agent I

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About the role

This vacancy has now expired. Please click here to view live vacancies.
Call Center Agent I

This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries. As a Call Center Agent I you need to Provide assistance to the ITG project teams and works to ensure quality, efficiency and improved profitability
improved profitability

Overview of the role
• Assists system users contacting the Call Center
• Assists in maintaining project files.
• Resolve system user issues according to study specific procedures
• Provides support to project teams as needed
• Perform data entry and data loading tasks.
• Other responsibilities may be assigned as required.
• Essential Functions US

QUALIFICATIONS/EXPERIENCE REQUIRED:
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (For US Jobs Only)
• Relevant experience in a Team environment (Eu/ROW) and a minimum of six months of customer service/call center experience (US jobs only)
• Ability to work within a team environment.
• Ability to successfully manage multiple tasks and timelines.
• Ability to liaise professionally with clients and system users.
• Foreign language skills desirable
• Willing to work a variety of hours/days, holidays and weekends,


Benefits of Working in ICON
Other than working with a great team of smart and energetic people, we also offer a very competitive salary and benefits package that includes an excellent pension scheme, private health care, life assurance and staff recognition schemes. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.
What’s Next
Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.
ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.


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