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Client Engagement Manager - Medical Communications

  1. Reading, Swansea
JR117724
  1. Consulting, Project/ Program Management
  2. ICON Full Service & Corporate Support
  3. Hybrid: Office/Remote

About the role

At ICON, it’s our people that set us apart.

As a global provider of drug development solutions, our work is serious business. But that doesn’t mean you can’t have fun while you do it. With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry. Are you one of them?

Job Profile

We are looking for passionate, resilient, and inspiring individuals to join our team. The Manager, Client Engagement is responsible for driving new business opportunities in new and existing client accounts and providing leadership to the internal delivery teams to help assure excellence and client satisfaction, The Manager is the lead client-facing contact responsible for the client relationship, including engagement kickoffs,  account maintenance, and upselling opportunities.

Responsibilities

  • Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance

  • As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes, adding value to our business and meeting client needs.

  • As a virtual team manager, the manager is expected to recognize the importance of, and commit to fostering a culture of, process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.

  • Help drive sales efforts to achieve targets in new and existing accounts

  • Retain, manage and expand revenue with clients in assigned client tier, territory or grouping

  • Work collaboratively with the centralized delivery and project management organization to set and manage client expectations and help drive productivity and cost control

  • Ensure timely invoicing and revenue tracking and reporting

  • Manage pricing/margin of new proposals with the Project Management team.

  • Maintain a positive, results-oriented and engaging work environment.

  • Communicate with the delivery teams an open, balanced and objective manner.

  • Travel (approximately 25%) domestic

You Are

  • Experienced working in a medical communications agency

  • Able to produce clear, substantive and effective written communication

  • Able to communicate effectively with others at all levels within the organization and with clients/vendors

  • Experienced with ensuring project activities are consistent with project requirements and contractual scope of work

  • Able to determine the multiple tasks involved in a project or assignment and prioritize their completion

  • Able to adapt to changes in deadlines and changes in the nature of assignments

  • Able to appropriately prioritize competing project demands

Why join us?

Ongoing development is vital to us, and as a Client Engagement Manager, you will have the opportunity to progress your career, with the potential to move into other related areas to enhance your skill set. Our benefits package is competitive, our scope is international and we genuinely care about our people and their success.

ICON is an equal opportunity employer and committed to providing a workplace free of any discrimination or harassment

EOE race/color/religion/sex/sexual orientation/gender identity/disability/vet/national origin

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