Client Engagement Manager - Medical Communications
- Reading, Swansea
- Consulting, Project/ Program Management
- ICON Full Service & Corporate Support
- Hybrid: Office/Remote
Talent Acquisition Business Partner
- Full Service Division
About the role
At ICON, it’s our people that set us apart.
As a global provider of drug development solutions, our work is serious business. But that doesn’t mean you can’t have fun while you do it. With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry. Are you one of them?
Job Profile
We are looking for passionate, resilient, and inspiring individuals to join our team. The Manager, Client Engagement is responsible for driving new business opportunities in new and existing client accounts and providing leadership to the internal delivery teams to help assure excellence and client satisfaction, The Manager is the lead client-facing contact responsible for the client relationship, including engagement kickoffs, account maintenance, and upselling opportunities.
Responsibilities
Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance
As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes, adding value to our business and meeting client needs.
As a virtual team manager, the manager is expected to recognize the importance of, and commit to fostering a culture of, process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
Help drive sales efforts to achieve targets in new and existing accounts
Retain, manage and expand revenue with clients in assigned client tier, territory or grouping
Work collaboratively with the centralized delivery and project management organization to set and manage client expectations and help drive productivity and cost control
Ensure timely invoicing and revenue tracking and reporting
Manage pricing/margin of new proposals with the Project Management team.
Maintain a positive, results-oriented and engaging work environment.
Communicate with the delivery teams an open, balanced and objective manner.
Travel (approximately 25%) domestic
You Are
Experienced working in a medical communications agency
Able to produce clear, substantive and effective written communication
Able to communicate effectively with others at all levels within the organization and with clients/vendors
Experienced with ensuring project activities are consistent with project requirements and contractual scope of work
Able to determine the multiple tasks involved in a project or assignment and prioritize their completion
Able to adapt to changes in deadlines and changes in the nature of assignments
Able to appropriately prioritize competing project demands
Why join us?
Ongoing development is vital to us, and as a Client Engagement Manager, you will have the opportunity to progress your career, with the potential to move into other related areas to enhance your skill set. Our benefits package is competitive, our scope is international and we genuinely care about our people and their success.
ICON is an equal opportunity employer and committed to providing a workplace free of any discrimination or harassment
EOE race/color/religion/sex/sexual orientation/gender identity/disability/vet/national origin
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A better career. A better world. A better you.
Our people are our greatest strength, are the core of our culture and the driving force behind our success. Throughout all levels of the company, our people have a drive to succeed and a passion that ensures what we do, we do well. We help you build exciting and rewarding careers, deliver results to help bring life-changing medicine and devices to market and maintain ICON’s success as an industry leader. See all locations Read more
Day in the life
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