eCOA Testing Team Manager

eCOA Tesing Team Manager - People Leader and significant eCOA Testing experience essential

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

eCOA Testing Team Manager
 

The Manager’s primary responsibility is to manage the development of the Clinical Outcome Technology (COT) Testing team. This involves oversight of the team’s testing portfolio including resource allocation, process needs assessment and development, and expanding scope of services and client base. The Manager, PCS may also be involved in performing ad hoc test lead and testing activity as required.

The Manager will guide staff development through identifying skill needs, delegating tasks appropriately and motivating project staff to provide outstanding client service and high quality deliverables.

Responsibilities

• Recognize, exemplify and adhere to ICON's values which centre around our commitment to People, Clients and Performance.

• As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.

• Travel (approximately 5%) domestic and/or international.

Strategic

• Actively supports the growth and integration of service areas with PCS.

• Responsible for the development and the driving of continuous improvement initiatives within the COT department.

• Ensures the development, communication, and execution of functional processes in a manner consistent with the framework of the COT department

• Responsible for the human resource management activities including maintenance of proper staffing levels, resource optimization, attainment of individual and team goals, employee relations, mentoring, talent/career development, and rewards/recognition based on achievement of goals.

• Ensures resources are shared dynamically to meet the demands (internal and external) of specific areas within the department

• Leads, inspires and ensures appropriate ownership and accountability in a global, often virtual, environment

• Proactively and independently expands eCOA knowledge base on constantly evolving industry-related trends, news and best practices

• Continually cultivates, develops and maintains positive business relationships with other functional teams and departments within ICON

• Responsible for teams’ alignment and support of sales efforts

Functional

• Develops staff through training and coaching opportunities and by creating and maintaining methodologies, tools, training manuals, and checklists to improve the department’s processes and overall business organization

• Proactively communicates department’s objectives and results with clients, leadership team and all functional partners

• Represents department at internal and external meetings and strategy review presentations/overviews as appropriate

• Facilitates identification and resolution of project issues; aides in the development of CAPA responses as-needed

• Monitors and tracks project team’s deliveries in accordance with timelines, product quality, timeliness and professionalism

• Oversee UAT strategy and execution for eCOA platforms, ensuring test coverage aligns with study requirements and procedural expectations

• Mentor and mange UAT testers and test leads, review test scripts, resolve escalations

• Act as the primary liaison between the testing team and operational users

• Ensure platform readiness for go-live

• Such other duties and tasks as are allocated to you at the reasonable discretion of the Company.

• Responsible for ensuring compliance with all relevant SOPs, policies and procedures.

What you willl need

• Bachelor’s degree in related field or equivalent experience
• Previous experience of managing/leading a team
• Significant experience in eCOA, research technology, Outcomes Research, or eClinical/Clinical field or related services/industry.
• Experience in user acceptance testing methodology and concepts
• Comfortable managing a variety of tasks at one time
• Strong leadership, influencing, and motivational skills
• Excellent communication skills
• Fluency in English both verbal and written
• Analytic, problem-solving skills
• Focus on continuous improvement

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply