Client Services Associate II, Mapi Research Trust
About the role
This vacancy has now expired. Please click here to view live vacancies.
Client Services Associate II, Mapi Research Trust
Location: France (Lyon) or UK (Marlow) or US (Raleigh)
If you have an interest in languages and in coordinating patient-reported outcomes, this is an exciting opportunity to join our Author Collaborations team at Mapi Research Trust.
Within the Author Collaboration team, we develop partnerships with authors of research outcomes questionnaires as well as our clients' who use this product in their own clinical trials.
As a Client Services Associate II, you will be using your client management skills, to focus on providing outstanding customer service to our authors and clients. You will also be involved in managing budget, writing proposals and managing project timelines.
Role Responsibilities:
- Develop proposals, discuss quotes, establish contract with the client
- Run the project to delivery endpoint, managing timelines throughout the project
- Establish customer relationships with our clients, authors and other internal teams
- Collaborate with internal language services teams for linguistic validation and translation
To succeed you will have:
- Previous experience in the translation industry (COA/PRO translation) particularly in managing linguistic validation projects and eCOA processes
- Outstanding customer services experience
- Previous experience in linguistics validation and account management
- Strong attention to detail, organizational skills and proactive work ethic
- Fluency in English both orally and in writing with strong communication skills
- Experience in managing multiple, varied tasks simultaneously and independently
- Applicants must also be able to demonstrate drive, passion, and autonomy
- A background/qualification Languages, English, Marketing or Business is preferred but not essential
About Mapi Research Trust
Mapi Research Trust (MRT) is a non-profit organization dedicated to improving patients' quality of life by facilitating access to Patient-Centered Outcome (PCO) information. We promote scientific approaches in the PCO field and encourages exchanges between academics, pharmaceutical companies, and international organizations around the world in the service of incorporating the patient's voice into every step of the development process of new treatments. https://mapi-trust.org//
Mapi Research Trust and ICON Plc are equal opportunity employers - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment
Impactful work. Meaningful careers. Quality rewards.
At ICON, our employees are our greatest strength. That’s why we are committed to empowering you to live your best life, both inside and outside of work. Whether your ambition is lead a global team, become a deep scientific or technical expert, work in-house with our customers or gain experience in a variety of different ICON functions, we will support you in realising your full potential. Learn more about Our Culture at ICON
Day in the life
Teaser label
IndustryContent type
BlogsPublish date
12/01/2025
Summary
How Data Moves Through a Clinical Trial Clinical research depends on one essential element: trustworthy data. Every safety decision, every statistical conclusion and every regulatory submission i
Teaser label
IndustryContent type
BlogsPublish date
11/28/2025
Summary
Quality and Compliance for New Entrants: A Plain Language Guide Quality and compliance can feel like dense subjects when you are entering clinical research for the first time. Many job
Teaser label
Career ProgressionContent type
BlogsPublish date
11/26/2025
Summary
How Clinical Research Job Seekers Can Enhance Their Applications Finding the right role in clinical research has become increasingly competitive as organisations continue to expand their study por
Similar jobs at ICON
Salary
Location
Mexico, Mexico City
Location
Mexico City
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Data Management
Job Type
Permanent
Description
We are currently seeking a Central Review Lead to join our diverse and dynamic team. As a Central Review Lead at ICON, you will play a pivotal role in overseeing and coordinating centralized review ac
Reference
JR140452
Expiry date
01/01/0001
Author
Ana TelloAuthor
Ana TelloSalary
Location
Mexico, Mexico City
Location
Mexico City
Remote Working
Office or Home
Business Area
ICON Strategic Solutions
Job Categories
Clinical Data Management
Job Type
Permanent
Description
We are currently seeking a Central Review Coordinator to join our diverse and dynamic team. As a Central Review Coordinator at ICON, you will play a pivotal role in facilitating the coordination and e
Reference
JR140450
Expiry date
01/01/0001
Author
Ana TelloAuthor
Ana TelloSalary
Location
US, Lenexa KCI (PRA)
Department
Full Service - Early Clinical and Bioanalytical Solutions
Location
Lenexa
Remote Working
Office Based
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinic
Job Type
Permanent
Description
We are currently seeking a Medical Research Associate to join our diverse and dynamic team. As a Medical Research Associate at ICON, you will be responsible for meeting/greeting clinical research volu
Reference
JR135871
Expiry date
01/01/0001
Author
Lauren BerrettaAuthor
Lauren BerrettaSalary
Location
Mexico, Mexico City
Department
Full Service - Development & Commercialisation Solutions
Location
Mexico City
Remote Working
Office or Home
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Data Management
Analyst
Job Type
Permanent
Description
Medical Imaging - Data Analyst I Home based What You Will Be Doing:Primary responsibilities include management of data analysis and data quality control of Independent Read data based on Post Read QC
Reference
JR139194
Expiry date
01/01/0001
Author
Daniela GuerreroAuthor
Daniela GuerreroSalary
Location
US, Blue Bell (ICON)
Location
Blue Bell
Remote Working
Remote
Business Area
ICON Strategic Solutions
Job Categories
Clinical Quality Assurance
Job Type
Permanent
Description
We are currently seeking a CAPA Manager to join our diverse and dynamic team. As a CAPA Manager at ICON, you will play a pivotal role in designing and analyzing clinical trials, interpreting complex m
Reference
JR138668
Expiry date
01/01/0001
Author
Jamie PruittAuthor
Jamie PruittSalary
Location
Japan, Osaka
Location
Osaka
Tokyo
Remote Working
Office or Home
Business Area
ICON Full Service & Corporate Support
Job Categories
Study Start Up
Job Type
Permanent
Description
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.Our ‘Own It
Reference
JR133311
Expiry date
01/01/0001
Author
Kris CostelloAuthor
Kris Costello