Client Services Associate - Lyon, France

Client Services Associate II

Location : Lyon – France

At ICON, it’s our people that set us apart.

As a global provider of drug development solutions, our work is serious business. But that doesn’t mean you can’t have fun while you do it. With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry. 

As a Client Services Associate, you’ll provide clients with information on COAs using skills ranging from acceptance, reformulation and orientation of requests. You will be trained to process a request in autonomy, searching for the relevant information in given timeline and utilizing various sources to provide detailed information back to the customer in an adequate manner (in writing and orally) using standard tools and quality processes and with an appropriate client facing attitude.

Main responsibilities

Management of information requests via ePROVIDE™ platform or e-mail or phone

Administrative follow-up of requests from launch to finalization, including follow-up of invoices as well as tracking work time and all relevant information in the appropriate tools

Explain and promote the company products and services in an effort to maintain and expand the current and prospective client base

Participation in meeting with internal and external clients on operational topics (by conference call or face to face meeting)

Our requirements

Degree preferred

Work experience: minimum 1 year in field of client relation and/or information search

Fluency in English, knowledge in French is a bonus

Excellent customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints.

Self-motivated and comfortable working both independently and as part of a team

Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.

ICON Plc is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.