Clinical Operations Manager

As a Clinical Operations Manager you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

You will have an opportunity to work in a solid partnership and an environment driven by innovation and continuous improvement. This program is for you if you are looking for an environment where people feel they belong and are empowered to reach their full potential, perform at their best and make a valued contribution to saving lives.

What you will be doing 

Manage a local clinical team effectively, maximising resource use to deliver operational, quality, and fiscal targets whilst ensuring employee engagement, retention and growth. Accellacare – Oversee personnel, recruitment directives, meeting financial goals, and the overall operations of the clinical research site. COMs verify that CRAs are performing to ICON standards and performance metrics through efficient utilization of our employees and adherence to their metrics.

• Dedicated People Leader for the local Clinical Operations team that includes CRAs, IHCRAs and CTAs as determined by the country team size and structure.
• Provide effective management support through your team to deliver a high performing culture including managing attrition, development and engagement of the operational group
• Carrying out all relevant People Leadership responsibilities including performance assessments, goal setting and development plans.
• Managing the local clinical operations team by empowering and coaching them to deliver their key objectives.
• Understand and follow key principles with regard to resourcing, people leadership, training, functional delivery, quality and operational delivery measurements within the Clinical Operations group at regional/country level.
• This includes, but is not limited to, oversight of productivity and quality metrics, 1:1 discussions, team meetings, timely and objective performance reviews, recommendations for promotions, and CTMS updates.

Entry Criteria

• Relationship Mgmt - Proficient
• Communication - Proficient
• Role Model Behaviour - Proficient
• Good Judgment & Decision Making - Proficient
• Influencing - Basic
• Conflict Resolution & Problem Solving - Proficient
• Team Work & Collaboration - Proficient
• Developing Others - Proficient
• Delivers Results through managing performance - Proficient

What I will develop in this role?

• Customer, Market & Competitor Insight - Basic
• Communication - Advanced
• Good Judgment & Decision Making - Advanced
• Influencing - Proficient
• Conflict Resolution & Problem Solving - Proficient
• Developing Others - Proficient
• Delivers Results through managing performance - Proficient 

You are:

• Bachelor’s degree in a health, life sciences or other relevant field of study.
• 5 years’ relevant experience .
• Occasional travel as needed.
• All employees must read, write and speak fluent English and host country language.
• Equivalent combination of education, training, and relevant experience may be considered in place of the education and experience stated above.

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

https://careers.iconplc.com/reasonable-accommodations

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.