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About the role
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Recognize, exemplify and adhere to ICON's values which center around excellence in execution, exceeding expectations, and enhancing relationships
As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs
Travel (approximately 10%) domestic and/or international
To possess a knowledge of ICH GCP, appropriate regulations, relevant ICON SOPs, ICON internal tracking systems, and Client SOPs / Client systems (when applicable)
To assist the project teams with the set-up, organization and maintenance of clinical study documentation (e.g. Study Files, CRFs, etc.) and guidelines (as appropriate) including preparation for internal/external audits, final reconciliation and archival
To assist in the processing of Data Collection Forms i.e. log in, tracking, quality control as appropriate for the study
To share responsibility in the quality control audits of clinical study documentation (e.g. Study Files, CRF Files, Monitoring Files, etc.) to ensure study files are inspection ready at all times
To facilitate and coordinate ordering/dispatch and tracking of trial materials (e.g. CRFs, diary cards, lab supplies, drug supplies, and study binders) as appropriate
To assist project teams with trial progress tracking by updating the Clinical Trial Management systems, providing access to study/client systems (as appropriate)
To run, review and analyze study reports for accuracy and work with the project teams to ensure updates are completed correctly
To assist in coordination of study related payments, if applicable
To contact and serve as a contact for clinical sites for basic requests (e.g., enrollment updates, missing documentation, meeting arrangements, etc.)
To assist in the tracking and distribution of safety reports
To coordinate document translation, if required
To assist and attend the Project team with meeting coordination, activities preparation, generation of meeting minutes and agendas
To assist in the production of slides, overheads, etc., as needed for project, departmental, sponsor and/or business development presentations
To assist with the coordination of various tracking reports, including but not limited to, team member tracking and training
To work in collaboration with internal and external colleagues to meet project objectives and timelines
To Keep the Project Manager / Project Director / Clinical Operations Designee informed of any issues within the Project Team which require attention
To maintain client and patient confidentiality
Other duties as assigned
Impactful work. Meaningful careers. Quality rewards.
At ICON, our employees are our greatest strength. That’s why we are committed to empowering you to live your best life, both inside and outside of work. Whether your ambition is lead a global team, become a deep scientific or technical expert, work in-house with our customers or gain experience in a variety of different ICON functions, we will support you in realising your full potential. Learn more about Our Culture at ICON
Day in the life
Teaser label
IndustryContent type
BlogsPublish date
02/16/2026
Summary
What Sponsors, CROs, and Sites Each Do Clinical research brings together many organisations, each with a specific role in delivering a clinical trial. For those new to the industry, the relationsh
Teaser label
IndustryContent type
BlogsPublish date
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Summary
Functional Service Provision (FSP), also known as sponsor-embedded delivery, is a core part of how modern clinical research is delivered. At ICON Strategic Solutions, our teams work as an extens
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Our PeopleContent type
BlogsPublish date
02/05/2026
Summary
Building expertise through diverse roles and continuous learning Sinéad McKeon's career at ICON demonstrates how scientific training can evolve into strategic leadership. Now a Senior Manager in Lab
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