Director, Account Management - Medical Communications

Director, Account Management

At ICON, it's our people that set us apart.

As a global provider of drug development solutions, our work is serious business. But that doesn't mean you can't have fun while you do it. With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry. Are you one of them?

We are looking for passionate, resilient, and inspiring individuals to join our team. As the Director, Account Management you will be responsible for achieving revenue and profit targets through superior account and territory management as well as retain and grow business.

The role

• Oversees all aspects of the Account Services Team from recruitment, staffing and onboarding to client relationship and account maintenance to assure delivery excellence
• Develops Account Services team vision and strategy in conjunction with leadership to meet sales quotas, and team development and succession
• Responsible for providing critical subject matter expertise in medical communications to internal team of Account Managers, Account Leads and Project Leads to ensure adherence with ICON financial processes, timely and on cost delivery of client work and overall client satisfaction
• Oversees day to day resourcing planning for scientific and account services staff supporting client team
  of accounts and workload across Account Services Team and accounts
• Main client contact for all Account Services team issues, performance, quality, etc.
• Collaboratively leads (in partnership with the Scientific team and Client Engagement Leads) any AOR RFPs for future growth opportunities with current clients and lead for RFPs for future clients as needed including strategy for presenting ICON to client slide development and response to questions
• Oversees all financial, revenue tracking, pipeline and reporting for all Account Services client teams
• Manages pricing/margin of new proposals with the Project Management team

What you need

• Bachelor's degree (B. A.) in health, communication, or a business-related field from four (4) year college or university required and Master's Degree (MA) or equivalent preferred
• Minimum of 5+ years of account management experience in publications
• Proven capability to manage large teams across different functional areas required
• Must be highly motivated and results-driven. Demonstrable ability to mobilize and motivate internal resources required to deliver projects required
• Performance-driven and have a focused approach

Why join us?

Ongoing development is vital to us, and as the Director, Account Management you will have the opportunity to progress your career, with the potential to move into other related areas to enhance your skill set. Our benefits package is competitive, our scope is international and we genuinely care about our people and their success.