Director, DOCS Operations, Shanghai/Beijing job in

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"At ICON, it's our People that set us Apart"

Operations Manager – DOCS (a division of ICON)

This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries. This person will effectively manage Contract Placement Consultants (CPCs), ensuring high performance, quality delivery of client objectives and continuous development of DOCS CPCs.

Job Functions and Responsibilities:

The responsibilities of the Operations Manager include, but are not limited to:

Complete DOCS induction and orientation for newly employed CPCs.
Ensure client-specific induction and orientation is planned, communicated and completed.
Monitor performance and conduct annual appraisal for each CPC, as applicable.
Create a positive relationship between DOCS, the CPC and the client to ensure retention.
Conduct accompanied site visits
Ensure timely identification, resolution and escalation of issues.

Client Relationship Management:

Obtain regular client feedback to ensure CPCs are meeting performance expectations and PDPs are aligned with client goals.
Agree Key Performance Indicators (KPIs) with client and periodically review results.
Collaborate with client to forecast resource requirements.
Ensure DOCS understands current client procedures and expectations.
Proactively plan for contract extensions, completions and terminations in collaboration with client and relevant DOCS departments.

Qualifications, Experience & Skills:

Bachelor’s Degree or local equivalent, in life sciences, medicine or related discipline.
Minimum of five (5) years of relevant industry experience.
Previous experience in clinical project management or/and line management is preferred.
Demonstrated ability to identify, analyze and solve problems.
Excellent interpersonal, organizational and management skills.
Excellent verbal and written communication skills in English and local language.
Strong computer skills.
Ability to operate in a multi-cultural environment.

Benefits of Working in ICON

Other than working with a great team of smart and energetic people, we also offer a very competitive salary and benefits package that includes an excellent pension scheme, private health care, life assurance and staff recognition schemes. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.

A better career. A better world. A better you.

Our people are our greatest strength, are the core of our culture and the driving force behind our success. Throughout all levels of the company, our people have a drive to succeed and a passion that ensures what we do, we do well. We help you build exciting and rewarding careers, deliver results to help bring life-changing medicine and devices to market and maintain ICON’s success as an industry leader.
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Director, DOCS Operations, Shanghai/Beijing

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