Director, Quality Assurance

At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.

Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That's our vision. We're driven by it. And we need talented people who share it.
If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.

Director, Quality Assurance Job Responsibilities:

• Enabling client oversight models and objectives through implementation of Quality portfolio management activities
• Provide dedicated primary point of contact within Quality and Compliance for triage, evaluation, and routing of all Quality topics pertinent to the supported portfolio
• Manage and support routine Quality meetings at all levels of the portfolio i.e. routine QA meetings, Joint Operating Committees, Operational Management Meeting, Executive Oversight Committees, Steering Committees, etc.
• Provide routine QA metric reporting from ICON Quality Management system including Quality Issues, Corrective and Preventative Actions, Audits, Inspections, Investigations, Serious Breaches, etc.
• Support Quality Issues, Investigations, Serious Breaches, escalations, audits and inspections impacting assigned client portfolio
• Provide ICON portfolio teams Quality consultation and guidance during the course of routine activities
• Communicate outcomes and directives from client Quality meetings to ICON portfolio operational management
• Assist in risk identification and mitigation activities related to the portfolio operations and activities
• Support portfolio and team Quality initiatives and improvement activities
• Lead team improvement initiates and support team leadership in the furthering of the service
• Recognize, exemplify and adhere to ICON's values which center on Integrity, Accountability & Delivery, Collaboration, Partnership and Own IT@ICON
• Recognize, exemplify and adhere to ICON's values, which center around our commitment to People, Clients and Performance
• Lead, develop, grow and manage the Quality Assurance team, ensuring that an effective management structure is in place in the QA Team
• Proactively ensure that the ICON QMS procedures are updated in line with changes in laws, standards and regulations and to ensure process improvements, and
  business needs are met
• Serves as the division expert on Quality related matters
• Provides periodic reports on defined key quality indicators to business operations and upper management
• In conjunction with the Finance department, prepare the QA department budget and ensure effective cost control
• Maintains current knowledge base through internal and/or external training, and participates In conjunction with the Finance department, prepare the QA department budget and ensure effective cost control
• Provides input/support to operational teams on issue resolution and process improvement
• Professional development through journal articles and by presenting at and attending conferences and professional meetings
• Provides input in to Global Quality & Compliance Leadership for strategic direction
• Meets with clients and potential clients when necessary
• Travel can be up to 25% of the time (international and domestic)
• Undertake other reasonably related duties as may be assigned.

Benefits of Working in ICON:
Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.