DOCS Clinical Operations Manager, Guangzhou
About the role
This vacancy has now expired. Please see similar roles below...
- Complete DOCS induction and orientation for newly employed CPCs.
- Ensure client-specific induction and orientation is planned, communicated and completed.
- Monitor performance and conduct annual appraisal for each CPC, as applicable.
- Create a positive relationship between DOCS, the CPC and the client to ensure retention.
- Conduct accompanied site visits
- Ensure timely identification, resolution and escalation of issues.
- Obtain regular client feedback to ensure CPCs are meeting performance expectations and PDPs are aligned with client goals.
- Agree Key Performance Indicators (KPIs) with client and periodically review results.
- Collaborate with client to forecast resource requirements.
- Ensure DOCS understands current client procedures and expectations.
- Proactively plan for contract extensions, completions and terminations in collaboration with client and relevant DOCS departments.
- Bachelor’s Degree or local equivalent, in life sciences, medicine or related discipline.
- Minimum of five (5) years of relevant industry experience.
- Previous experience in clinical project management or/and line management is preferred.
- Demonstrated ability to identify, analyze and solve problems.
- Excellent interpersonal, organizational and management skills.
- Excellent verbal and written communication skills in English and local language.
- Strong computer skills.
- Ability to operate in a multi-cultural environment.
A better career. A better world. A better you.
Our people are our greatest strength, are the core of our culture and the driving force behind our success. Throughout all levels of the company, our people have a drive to succeed and a passion that ensures what we do, we do well. We help you build exciting and rewarding careers, deliver results to help bring life-changing medicine and devices to market and maintain ICON’s success as an industry leader. See all locations Read more
Day in the life
Teaser label
Inclusion & BelongingContent type
BlogsPublish date
04/29/2024
Summary
Cultural Fit in the Workplace Finding the perfect cultural fit is crucial when searching for a new employer. It goes beyond just the job description and salary package. Cultural fit refers to how
Teaser label
IndustryContent type
BlogsPublish date
04/29/2024
Summary
Precision medicine is a groundbreaking approach that aims to revolutionise healthcare by tailoring medical treatments to individual patients. Unlike traditional medicine, which adopts a one-size-fi
Teaser label
Our PeopleContent type
BlogsPublish date
04/29/2024
Summary
Deepak is a Clinical Data Management Project Manager at ICON Strategic Solutions, the largest global provider of Functional Service Provision (FSP). He works as a dedicated resource within one of o
Who we are
Similar jobs at ICON
Salary
Location
Mexico City
Department
Study Start Up
Location
Mexico City
Remote Working
Office Based
Business Area
ICON Strategic Solutions
Job Categories
Study Start Up
Job Type
Permanent
Description
The Study Start Up. Assocate II, collect, prepare, review, approve, process and track regulatory and site level critical documents required for study site activation in accordance with ICON SOPs/WPs,
Reference
2024-110213
Expiry date
01/01/0001
Author
Rita VillavicencioAuthor
Rita VillavicencioSalary
Location
Shanghai
Department
Clinical Operations Roles
Location
Shanghai
Remote Working
Office Based
Business Area
ICON Strategic Solutions
Job Categories
Contracts Administration
Job Type
Permanent
Description
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us
Reference
2024-109196
Expiry date
01/01/0001
Author
Lai "Jenny" ZhangAuthor
Lai "Jenny" ZhangSalary
Location
Singapore
Department
Clinical Operations Roles
Location
Singapore
Business Area
ICON Strategic Solutions
Job Categories
Contracts Administration
Job Type
Permanent
Description
(Senior) Contracts SpecialistLocation: Singapore As a Contracts Specialist or as a Senior Contracts Specialist you will play a key role in improving the lives of patients by accelerating the developm
Reference
2024-110226
Expiry date
01/01/0001
Author
Sitti LimAuthor
Sitti LimSalary
Location
Brazil, Sao Paulo
Department
Clinical Monitoring
Location
Sao Paulo
Remote Working
Hybrid: Office/Remote
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own I
Reference
JR117866
Expiry date
01/01/0001
Author
Sarah WoodAuthor
Sarah WoodSalary
Location
Chile, Santiago
Department
Clinical Monitoring
Location
Santiago
Remote Working
Hybrid: Office/Remote
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own I
Reference
JR116100
Expiry date
01/01/0001
Author
Sarah WoodAuthor
Sarah WoodSalary
Location
Chile, Santiago
Department
Clinical Monitoring
Location
Santiago
Remote Working
Hybrid: Office/Remote
Business Area
ICON Full Service & Corporate Support
Job Categories
Clinical Monitoring
Job Type
Permanent
Description
ICON plc is a world-leading healthcare intelligence and clinical research organization. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotech
Reference
JR113902
Expiry date
01/01/0001
Author
Sarah WoodAuthor
Sarah Wood