DOCS Operations Manager job in

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DOCS Operations Manager

Location: Sweden, Stockholm

This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries. This person will effectively manage a range of Clinical staff ensuring high performance, quality delivery of client objectives and continuous development of DOCS a division of ICONplc.

Overview of the Role

Complete DOCS induction and orientation for newly employees.
Ensure client-specific induction and orientation is planned, communicated and completed.
Establish goals and objectives for each employee.
Monitor performance and conduct annual appraisal for each direct report, as applicable.
Conduct regular 1:1 meetings.
Ensure timely submission and approval of time reports, expense reports and leave requests .
Manage non-rechargeable expenses for assigned staff, per regional guidelines.
Create a positive relationship between DOCS and the client to ensure retention.
Conduct accompanied site visits, if applicable / approved.
Ensure timely identification, resolution and escalation of issues.
Implement, monitor and ensure appropriate completion of a Corrective Action Plan, if required.
Monitor and update relevant CPC data in OMNI

Role Requirements

Establish routine teleconference and meeting schedule with client contact(s) to effectively manage client relationship.
Obtain regular client feedback to ensure direct reports are meeting performance expectations and PDPs are aligned with client goals.
Agree Key Performance Indicators (KPIs) with client and periodically review results.
Ensure compliance with time and expense reporting requirements of client contracts.
Collaborate with client to forecast resource requirements.
Ensure DOCS understands current client procedures and expectations.
Proactively plan for contract extensions, completions and terminations in collaboration with client and relevant DOCS departments.
Minimum of five (5) years of relevant industry experience
Minimum of three (3) years of line management experience for Operations Manager position
Greater than three (3) years of management experience for Senior Operations Manager position
Ability to liaise successfully with clients, direct reports and other departments.
Demonstrated ability to identify, analyze and solve problems.
Excellent interpersonal, organizational and management skills.
Excellent verbal and written communication skills in English and local language.
Strong computer skills.
Ability to operate in a multi-cultural environment.
Due to the nature of the position, the employee may be required to travel. Therefore, dependent on the employee’s location, a valid driver’s license will be required.
This position will be office-based or home-based depending on the regional structure.

Benefits of Working in ICON

Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.

What’s Next?

Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.

ICON is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.

We provide equal opportunity to all qualified applicants and employees by prohibiting discrimination in employment decisions because of race, color, religion, sex, national origin, age, veteran status or disability.

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Our people are our greatest strength, are the core of our culture and the driving force behind our success. Throughout all levels of the company, our people have a drive to succeed and a passion that ensures what we do, we do well. We help you build exciting and rewarding careers, deliver results to help bring life-changing medicine and devices to market and maintain ICON’s success as an industry leader.
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DOCS Operations Manager

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